Chubb Life Thailand is hiring a Chief Technology Officer to shape and execute the technology vision for our operations. This is a hands-on engineering and executive leadership role where you will lead and mentor high-performing teams to deliver robust, high-quality solutions that drive business growth and digital transformation.
What You'll Do
- Lead platform engineering and IT operations to design, develop, and operate high-quality, scalable, resilient solutions to drive business outcomes.
- Define and evolve the technology vision, target architecture, and technical roadmaps for digital channels, distribution, customer servicing, core systems, and integration.
- Set and uphold a high talent bar for engineering, including interviewing and qualification standards, and effective onboarding for new team members.
- Lead and mentor software engineering teams, set engineering practices including development and use of AI in the SDLC, testing, observability, and CI/CD.
- Provide hands-on technical leadership through design reviews, architecture decisions, and occasional deep dives into complex engineering challenges.
- Champion modern engineering practices and a culture of experimentation, innovation, and continuous learning.
- Build, coach, and retain a high-performing engineering organization, developing leaders at all levels.
- Improve reliability, performance, incident response, and operational efficiency across critical platforms with modern IT ops practices.
- Synthesize practical solutions in a mixed modern/legacy/regulated environment, balancing speed and innovation with stability, risk, and compliance.
- Own the end-to-end lifecycle of Thailand Life’s technology platforms, meeting the needs of customers, agents, and internal users through continuous improvement.
- Partner with the COO and business leaders to align technology strategy, roadmaps, and delivery plans with business goals and regulatory constraints.
- Translate desired business outcomes into prioritized portfolios of initiatives, balancing innovation, risk reduction, and operational excellence.
- Lead digital transformation and innovation initiatives that deliver measurable improvements in growth, productivity, and customer experience.
- Manage key technology vendors and partners, ensuring performance against SLAs, continuity of service, and alignment with strategic directions.
- Operate effectively within a matrix organization, collaborating with the Group CTO, CIO, and regional technology teams to leverage global platforms.
- Communicate technology strategy, progress, risks, and engineering trade-offs clearly to executive management and other stakeholders.
- Ensure technology services comply with regulations, audit requirements, Chubb Group policies, and industry standards, taking full ownership of information security.
- Work within and constructively influence global technology governance processes.
- Oversee IT budgets, financial plans, and investment business cases, ensuring cost transparency and clear value realization from technology investments.
- Ensure business continuity and disaster recovery capabilities for critical systems are in place and tested.
What We're Looking For
- 10+ years’ experience in the engineering of platform solutions and managing related initiatives in complex, multi-geography/business-line environments.
- At least 5 years in senior technology leadership (e.g., Head of Engineering, CTO, CIO, or equivalent).
- Strong technical foundation with recent hands-on software development and the ability to engage deeply with engineers on architecture and implementation decisions.
- Hands-on experience deploying and operating applications on cloud platforms (AWS, Azure, or GCP), including monitoring, scaling, and incident response.
- Practical experience with containerization and orchestration, and strong familiarity with Linux server fundamentals.
- Proven experience across a wide range of technologies (operating systems, programming languages, cloud platforms, databases, integrations), and tooling, including the use of AI in the software development lifecycle.
- Tertiary qualifications in Engineering, Computer Science, or Business/Finance; equivalent skills and experience will also be considered for strong candidates.
Nice to Have
- Experience in a regulated industry.
- Experience in Insurance or Financial Services is strongly preferred.
Technical Stack
- AWS, Azure, GCP
- Linux
- Containerization
Team & Environment
You will lead and mentor high-performing engineering teams. The role operates within a matrix organization, requiring collaboration with the Group CTO, CIO, and regional technology teams.
Chubb Life Thailand fosters a culture of innovation, technical excellence, and continuous learning.