That 1 Detailers is looking for a Chief of Staff to act as the CEO's right hand, ensuring daily operational success and strategic execution. You will drive accountability, manage critical projects, and uphold customer satisfaction in a fast-paced, scaling environment.

What You'll Do

Lead daily and weekly check-ins with Success, Field Operations, and management teams.
Monitor technician accountability, job completion, and field performance.
Step in to resolve escalated customer issues and ensure professional handling.
Manage the company-wide project tracker and ensure priorities are executed.
Coordinate cross-department initiatives such as training systems, warehouse setup, and customer experience improvements.
Identify risks, resolve bottlenecks, and keep leadership informed on progress.
Oversee customer service processes, ensuring timely responses and consistent communication.
Track and report CX metrics such as reviews, response times, and warranty compliance.
Enforce company policies for reschedules, cancellations, and aftercare follow-up.
Act as the CEO’s proxy for day-to-day accountability and execution.
Escalate only the most critical issues; handle the rest independently.
Uphold company culture and values of accountability, ownership, and continuous improvement.

What We're Looking For

3–6+ years of experience in operations, project management, customer success, or a related leadership role.
Proven ability to manage cross-functional teams and hold others accountable.
Exceptional communication skills, both written and verbal.
Strong problem-solving skills and comfort making decisions under pressure.
Organized, proactive, and able to anticipate challenges before they arise.
Ambitious and eager to grow into higher levels of leadership responsibility.