Responsibilities
- Develop and maintain multi-year IT roadmaps aligned with client business goals
- Lead quarterly and annual strategic business reviews (QBRs/BRs)
- Provide budgeting guidance, forecasting, and lifecycle planning
- Identify technology gaps, risks, and opportunities
- Serve as the primary strategic advisor for assigned accounts
- Build trusted relationships with executive stakeholders (CEO, CFO, COO, etc.)
- Translate technical initiatives into business outcomes
- Ensure consistent communication of IT strategy and progress
- Develop annual IT budgets and technology investment plans
- Present ROI analysis and cost-optimization strategies
- Align technology initiatives with operational efficiency and revenue growth
- Conduct risk assessments and maturity evaluations
- Guide clients on cybersecurity posture and compliance frameworks
- Collaborate with security and operations teams to remediate risks
- Work closely with Service Delivery, Project Management, Sales, and Engineering teams
- Identify upsell and cross-sell opportunities aligned with client strategy
- Provide clear documentation of client environments, goals, and roadmaps
Requirements
- 7+ years of progressive IT leadership experience
- Experience in managed services (MSP) or multi-client environments preferred
- Strong understanding of cybersecurity, cloud, infrastructure, and business systems
- Proven ability to communicate technical concepts to non-technical executives
- Experience with IT budgeting and financial planning
Nice to Have
- Bachelor’s degree in IT, Business, or related field
- ITIL, CISSP, CISM, or similar certifications
- Experience with compliance frameworks (NIST, CIS, HIPAA, SOC 2, etc.)
- Experience leading digital transformation initiatives
Work Arrangement
Hybrid
Key Performance Indicators (KPIs)
- Client satisfaction and retention
- Roadmap adoption and strategic alignment
- Recurring revenue growth within assigned accounts
- Budget adherence and lifecycle management
- Reduction of unmanaged risk and technical debt
Physical Requirements
- Sit for prolonged periods at a desk and use a computer.
- Travel to client sites (up to 25%); must have valid driver's license and reliable transportation.
- Lift and carry up to 35 pounds (e.g., laptops, equipment).
- Enter and work in confined spaces such as server closets when needed.
- Use hands/fingers for typing, writing, and handling IT equipment.
Additional Information
- Travel to client sites (up to 25%)
- Must have valid driver's license and reliable transportation
- Lift and carry up to 35 pounds
- Enter and work in confined spaces such as server closets when needed
