DaVita is hiring a Centralized Insurance Counselor II (remote)

DaVita is hiring a Centralized Insurance Counselor II for a fully remote role. This patient-centered position provides critical education and guidance to DaVita patients about health insurance, helping them understand their options and make informed decisions to alleviate financial stress. You'll serve as a key resource across multiple dialysis facilities.

What You'll Do

• Conduct 100% telephonic patient insurance education while operating within established compliance parameters.
• Identify and communicate opportunities to improve the patient's insurance status to reduce financial risk and burden.
• Provide information to help patients find and secure options for insurance coverage and other financial assistance programs.
• Deliver a high level of customer service to patients across multiple DaVita Dialysis facilities.
• Complete insurance assessments/evaluations to accurately document education sessions.
• Act as a liaison between patients, facility teammates, billing office, and the corporate office to resolve patient insurance issues.
• Build and maintain relationships with field partners to ensure seamless patient support.
• Work closely with supervisor/manager to meet objectives, deadlines, and reporting requirements.
• Provide monthly reporting and analysis on key metrics related to patient education and advocacy.
• Seek opportunities for continuous process improvement.
• Attend team meetings, phone conferences, and training as needed; may assist with onboarding and training of new teammates.

What We're Looking For

• High School Diploma or equivalent
• Bilingual/Spanish Speaking
• Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook

Nice to Have

• Minimum of one (1) year experience working with Medicare and Medicaid insurance, as well as commercial insurance plans and benefits (PPO, HMO, POS, EPO, Indemnity)
• Minimum of one (1) year experience in a healthcare organization working with clinical staff and patients
• Insurance management experience

Technical Stack

• MS Word
• Excel
• PowerPoint
• Outlook

Team & Environment

Works closely with supervisor/manager and acts as a liaison between patients, facility teammates, billing office, and corporate office.

Benefits & Compensation

• Medical, dental, vision insurance
• 401(k) match
• Paid time off, PTO cash out
• Family resources, EAP counseling sessions
• Access Headspace®
• Backup child and elder care
• Maternity/paternity leave
• Professional development programs
• On-demand virtual leadership and development courses
• Compensation: The Wage Range for the role is $20.00 - $30.50 per hour. New York Exempt: New York City and Long Island: $64,350.00/year, Nassau, Suffolk, and Westchester counties: $64,350.00/year, Remainder of New York state: $60,405.80/year New York Non-exempt: New York City and Long Island: $16.50/hour, Nassau, Suffolk, and Westchester counties: $16.50/hour, Remainder of New York state: $15.50/hour Washington Exempt: $77,968.80/year Washington Non-exempt: Bellingham: $17.66/hour, Burien: $21.16/hour, Unincorporated King County: $20.29/hour, Renton: $20.90/hour, Seattle: $20.76/hour, Tukwila: $21.10/hour, Remainder of Washington state: $16.66/hour

Work Mode

This is a fully remote position.

DaVita is proud to be an equal opportunity workplace and complies with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic.