The CCaaS Support Engineer is responsible for providing remote technical assistance to enterprise clients and application users. You will monitor incoming support requests, identify system disruptions, and resolve operational issues efficiently and accurately.
What You'll Do
- Diagnose and troubleshoot software and system issues affecting network and device performance
- Respond to service outages with timely, effective solutions to minimize downtime
- Conduct software testing, deployment, and version upgrades as part of ongoing maintenance
- Apply patches and manage anti-virus protocols to support system security and reliability
- Ensure all support activities align with defined time, cost, and quality benchmarks
- Participate in rotational on-call schedules to provide continuous support coverage
Requirements
- Bachelor’s degree in a related field or equivalent experience
- 2–4 years of relevant technical support or systems maintenance experience
- Proven ability to analyze problems and implement corrective actions in a structured environment
Benefits
This position supports a diverse and inclusive workplace, offering equal opportunity regardless of race, gender, disability, veteran status, or other protected attributes. Work is conducted in alignment with organizational values of equity, professionalism, and service excellence.
