Helprise is looking for a Cash Collection Specialist with German to manage and execute collection activities, ensuring timely payments, resolving issues, and maintaining effective communication with customers and internal stakeholders. You'll join a company that combines global reach with local talent, precisely matching skills to business needs.
What You'll Do
- Perform daily collection activities in line with priorities set by the debt collection system.
- Contact customers regarding overdue accounts, secure payments, and record all interactions.
- Build a solid understanding of customer profiles and sensitivities for effective issue resolution.
- Communicate delinquency information to the Accounts Receivable Team Leader and Sales, following escalation procedures.
- Investigate and resolve unidentified payments and payment-related issues in cooperation with the Global Cash Application Team.
- Manage disputes, collect necessary documentation, and assign cases to relevant owners.
- Identify recurring issues and escalate them for root cause analysis.
- Keep up to date with AR best practices and technology improvements.
What We're Looking For
- Fluency in German (C1) and very good knowledge of English.
- At least 2 years of experience in Collections or Accounts Receivable.
- Practical knowledge of accounts receivable processes.
- Proficiency in MS Office.
- Strong interpersonal and communication skills – proactive, open, solution-oriented.
- Ability to work both independently and collaboratively within a team.
Nice to Have
- Experience preferably on the German market.
- Experience with accounting and cash application software is a plus.
Technical Stack
- MS Office
Team & Environment
You'll be part of an international team, reporting to the Accounts Receivable Team Leader. Helprise creates teams that really work by precisely matching skills and business needs.
Benefits & Compensation
- Flexible hours and possibility of remote or hybrid work.
- Choice between employment contracts and flexible B2B cooperation options.
- Private medical care, a MultiSport card, and life insurance.
- Individual development budget for professional growth.
- Access to Lumina Learning tools and support of certified practitioners.
- Regular team integration events (cooking sessions, yoga weekends, escape rooms).
Work Mode
This role offers a hybrid work model.
Helprise is an equal opportunity employer.
