Vynca is looking for a dedicated Case Manager (Lead Care Manager) to serve as the primary point of contact for clients across the San Francisco Bay Area. You will manage client cases, coordinate healthcare benefits, provide essential education, and facilitate access to care by collaborating with providers, caregivers, and the Care Team. This is a hybrid position requiring travel throughout San Francisco, Marin, and San Mateo Counties.

What You'll Do

Assess member needs across physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, and housing.
Oversee the development of client care plans and goal settings.
Offer services where the member resides, seeks care, or finds most easily accessible, including office-based, telehealth, or field-based services.
Connect clients to other needed social services and supports.
Advocate on behalf of the client with health care professionals.
Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles.
Conduct outreach and engagement activities to facilitate linkage to the ECM program and log activity in the CRM.
Evaluate client’s progress and update SMART goals.
Provide mental health promotion.
Arrange transportation.
Complete all documentation, including outcome measures, within established timeframes.
Maintain up-to-date patient health records in the EMR and other business systems.
Complete monthly reporting to ensure program compliance.
Attend training as assigned.

What We're Looking For

Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely.
2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations.
Working knowledge of government and community resources related to social determinants of health.
Clean driving record, valid driver's license, and reliable transportation.
Excellent oral and written communication skills.
Positive interpersonal skills.
Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet.

Nice to Have

Bilingual (English/Spanish).

Technical Stack

Google Workspace
MS Office
Client Relationship Management (CRM) system
Electronic Medical Record (EMR) system

Team & Environment

You will work under the direction of the Director of Enhanced Care Management, ECM Clinical Manager and/or ECM Program Manager.

Work Mode

This is a hybrid position requiring travel throughout the San Francisco Bay Area, specifically San Francisco County, Marin County, and San Mateo County.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.