Sanofi/Genzyme Corporation is looking for a Case Management Specialist to provide comprehensive support to Rare Disease patients and their families. In this REMOTE role, you will coordinate care and manage cases, developing personalized plans to overcome treatment barriers and facilitate insurance approvals.
What You'll Do
- Lead the case management process, balancing individual patient needs with business objectives.
- Assess patients’ access needs and develop action plans for treatment initiation and continuation.
- Help facilitate insurance approval for Sanofi Rare Disease therapies.
- Educate patients, caregivers, and healthcare providers on insurance options and case management services.
- Maintain a comprehensive understanding of the reimbursement process, healthcare systems, billing/coding, and payer trends.
- Enroll eligible patients into appropriate financial assistance programs.
- Compliantly coordinate the exchange of patient-related information with internal and external stakeholders.
- Exhibit initiative and leadership within the cross-functional regional team, identifying care gaps and developing action plans.
- Establish and maintain professional relationships with internal and external customers and stakeholders.
- Attend patient meetings, site visits, and conferences to educate on services.
- Raise own performance expectations and goals to support account teams.
- Demonstrate a high level of business acumen and understanding of Sanofi’s business model.
- Demonstrate innovation by monitoring systems and processes, offering new ideas to elevate the support program.
- Share reimbursement and other knowledge with Patient Support Services members through training and consultation.
- Maintain and document accurate data, including insurance coverage and patient interactions.
- Proficiently use a CRM tool to document work and leverage reporting for strategic territory decisions.
- Provide caseload coverage outside of assigned territory as needed.
- Ensure compliance with Sanofi policies.
What We're Looking For
- Bachelor’s Degree required.
- 3-5 years of patient-facing or high-touch customer interaction experience.
- In-depth understanding of health insurance benefits, relevant state and federal laws, and insurance regulations.
- Excellent written and oral communication, mediation, and problem-solving skills.
- Experience and demonstrated success working in a complex matrix to accomplish goals with a patient-centric approach.
- Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust.
- Robust computer literacy skills including data entry and MS Office-based software programs.
- Possesses strong business acumen and strategic thinking skills.
- Ability to identify and handle sensitive issues, working independently and collaboratively within teams.
- Ability to travel required, approximately 10%, possibly weekends.
- This position is based in Cambridge, MA. Applicants must reside in a location which would allow them to comply with Sanofi’s hybrid work policy.
Nice to Have
- Bi-lingual; Spanish language skills preferred.
- Salesforce CRM experience.
- Direct experience in case management, insurance, or healthcare systems fields.
- Pharma/biotech patient services experience.
Technical Stack
- CRM tool (e.g., Salesforce)
- MS Office-based software programs
Team & Environment
You will work collaboratively in a team environment with internal cross-functional team members. You'll also engage in account strategy and planning with galaxy and constellation teams.
Benefits & Compensation
- Compensation range: $100,500.00 - $145,166.66
- Health and wellbeing benefits including high-quality healthcare, prevention and wellness programs.
- At least 14 weeks of gender-neutral parental leave.
- Thoughtful, well-crafted rewards package.
- Opportunities to grow talent and drive career through promotion or lateral move, at home or internationally.
Work Mode
This role follows a hybrid work policy. Locations include US Remote and Cambridge, MA.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
