Responsibilities
- Team Leadership: Inspire and guide your team to success by leading, coaching, and managing their efforts; Set ambitious KPIs and ensure they’re met; Conduct insightful performance reviews and efficiently manage schedules to keep everything on track.
- Operations: Drive engagement initiatives, achieve hiring targets, monitor key metrics, identify and resolve process gaps, and manage escalations effectively.
- Engagement: Drive successful job matching, enhance candidate preparedness, coordinate interview schedules, and foster lasting relationships.
Requirements
- Bachelor's Degree required (or High School diploma with solid professional experience for at least 5 years)
- Excellent English communication
- At least 8 years experience in contact center/customer care
- At least 2 years tenure in Supervisory role
- At least years of experience in operations, customer support, or related fields, with senior leadership experience.
- Strong experience in account management or as a Client Services Manager is required.
- US RPO/volume hiring, CRM/ATS use, scaling/startup experience.
- Deep expertise in process improvement and operational transformation.
Work Arrangement
On-site
Additional Information
- Work Hours: 11PM to 8AM
- Working Setup: 100% Onsite (BGC Taguig)
