Hilton Bangkok Suvarnabhumi Golf Resort & Spa is looking for a Care Line Agent to join our team. In this role, you will be the first point of contact for many guests, processing all communications accurately and courteously to contribute to their overall experience. You will handle a wide range of queries and tasks, upholding Hilton’s tradition of exceptional hospitality.

What You'll Do

Process all incoming and outgoing calls accurately and courteously.
Record and control wake up calls accurately.
Page guests in co-operation with concerned departments.
Assist guests with international calls and directory queries.
Call guests by name whenever possible.
Page staff members when requested.
Abide by principles of guest privacy.
Handle guests' needs or requests and report complaints to the Supervisor.
Report on the logbook daily.
Bill call costs.
Maintain awareness of local telephone listings and frequently dialed numbers.
Advise defects on switchboard equipment to the Supervisor.
Attend to all guest queries and requests promptly.
Maintain detailed knowledge of the Hotel's fire, life and safety system.
Maintain Hotel Information.
Provide secretarial services for guests.
Be efficient in the use of all business center equipment.
Update traffic sheets accurately.
Handle complaints promptly and follow up thoroughly on action taken.
Promote in-house services and facilities.
Update airline schedules and guide guests whenever requested.
Co-ordinate the reservations of meeting rooms.
Advise the Supervisor of all stationary needs in advance.
Ensure cleanliness of the work area prior to departing.
Report daily activities in the logbook.
Demonstrate awareness of Hilton policies and procedures and ensure safe conduct within guidelines.
Be familiar with property safety, first aid, and fire and emergency procedures.
Initiate action to correct hazardous situations and notify supervisors of potential dangers.
Log security incidents and accidents in accordance with hotel requirements.

What We're Looking For

Strive for constant improvement and take responsibility for achieving business results.
Adhere to the Hilton Corporate Code of Conduct, Employee Handbook, and Hotel policies.
Demonstrate an understanding of competitors' major strengths and weaknesses.
Take into account the financial implications of business decisions.
Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments.
Actively participate in wider hotel meetings.
Interact with all staff professionally and positively to foster good rapport and team spirit.
Be comfortable and effective in an environment of ambiguity or change.
Be receptive to new ideas and respond to workplace changes flexibly.
Complete tasks as directed by Management.
Develop skills and knowledge to reflect changed technology or work requirements.
Seek feedback on areas of shortfall and maximize opportunities for self-development.
Ensure work quality meets standards and complete tasks thoroughly with minimum supervision.
Follow standards, policies and procedures consistently.
Meet hotel attendance and grooming standards.
Work effectively with colleagues from different viewpoints, cultures and countries.