Vynca is seeking a Clinical Outreach Specialist (Care Coordinator) to serve as a vital member of our Enhanced Care Management team. Your core mission is to connect with prospective clients, educate them about our services, and facilitate their enrollment. You'll assess client needs, review medical charts, and link clients with our care management team to support individuals with complex care requirements.

What You'll Do

Engage with prospective clients and meticulously record all interactions in the Client Relationship Management (CRM) system.
Make 60-100 outbound calls to prospective clients daily.
Convey essential information and client preferences to the care team to facilitate personalized care planning.
Assist clients in completing psychosocial assessments and developing care plans with clear, actionable goals.
Review medical charts to document client needs and recommend appropriate interventions.
Apply evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care principles, in all client interactions.
Participate in weekly Team Operations Meetings to coordinate and optimize care delivery.

What We're Looking For

Active California Licensed Vocational Nurse (LVN) license, or Medical Assistant certificate (CMA, CCMA, or CMAA) issued by a recognized group, or Bachelor’s degree in a related field.
3+ years of direct healthcare experience, ideally working with vulnerable populations.
Excellent oral and written communication skills.
Positive interpersonal skills required for effective client engagement.
Comfortable with technology, including video conferencing, Google Workspace, Slack, and electronic health records.
Prior experience in a remote role.
Must have a quiet, secure workspace to ensure member privacy and be able to test your internet speed to ensure smooth application functionality.
Must reside in one of the following states: California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, or Washington.

Nice to Have

Experience with Athena Health and Health Gorilla is a plus.
Bilingual (English/Spanish) preferred.

Technical Stack

Google Workspace
Slack
Electronic health records
Athena Health
Health Gorilla

Team & Environment

You'll be a key member of our Enhanced Care Management team, collaborating closely to improve care delivery for clients.

Work Mode

This is a fully remote position. Candidates must reside in California, Georgia, Texas, Arizona, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, or Washington.

At Vynca Inc., we embrace diversity and are committed to fostering an inclusive workplace. We value all applicants regardless of race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other protected group under federal, state, or local law.