About the Role
Role details below.
Responsibilities
- Handle high volume of incoming calls (80+ per week), serving as the primary contact for clients, families, client’s and care staff
- Serve as a central point of contact for patients, families, client’s and care staff within a fast-paced, high-volume home care environment
- Coordinate care, patient referrals, timely scheduling of initial and follow-up appointments
- Review doctors’ notes, upload prescriptions, and confirm care plans are current and accurate
- Schedule, reschedule, and monitor care assignments across multiple care locations using cloud-based scheduling systems
- Use scheduling and care-management software to log updates, track staff assignments, and manage caseloads
- Confirm patient attendance, monitor treatment progression, and follow up with providers to ensure continuity of care
- Maintain accurate client records, document all communications, and update care plans as needed
- Conduct provider follow-ups and manage escalations according to established Standard Operating Procedures (SOPs)
- Communicate with field staff, clients, and internal departments to maintain adequate coverage and seamless care operations
Requirements
- Excellent command of English, both spoken and written
- Willingness to work full-time within the client time-zone
- Strong organizational and multitasking abilities, with attention to detail
- Compassionate, service-oriented mindset and ability to remain calm under pressure
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Willingness to learn care-management or scheduling systems
- A working laptop or computer with the following specifications: RAM: Minimum 8GB
- Laptop: 8th generation (8000 series) Core i5 or higher
- Desktop: Ryzen 5 3000 series or higher, or Core i3 10th generation or higher
- Mac: Core i5 2017 or higher, Core i7 2016 or higher
- Internet: A reliable connection with speeds of 20mbps or higher
Nice to Have
- Care coordination experience (preferably within a home care or a similar healthcare coordination role)
- Familiarity with home care scheduling software (e.g. HHAeXchange, Epic, Athenahealth, or similar EHR systems)
- Knowledge of industry regulations and compliance requirements (e.g., HIPAA, state home care regulations)
- Previous experience working remotely is highly desirable
- Preference is given to candidates with prior home care coordination experience who can start within one week
Additional Information
- This is a fully-remote, full-time position
- Language Proficiency: Excellent command of English, both spoken and written
- Spanish & English Proficiency is required (implied by job title)
- Availability: Willingness to work full-time within the client time-zone
- Work Schedule: Monday – Thursday, 9:00 a.m – 5:00 p.m (EST); Friday, 9:00 a.m – 4:00 p.m (EST)
- Experience: Previous experience working remotely is highly desirable
- Preference is given to candidates with prior home care coordination experience who can start within one week
