Responsibilities
- Engage with patients via text and phone to support program participation, send reminders, and monitor care progress.
- Foster high levels of patient engagement and satisfaction through consistent support and health education.
- Keep electronic health records up to date and share care plans with referring clinic partners.
- Manage a collaborative care registry to monitor patient follow-ups and track clinical outcomes.
- Generate and submit regular progress reports within the electronic health record system.
- Arrange external referrals for community social services when clinically necessary, such as housing, employment support, mental health care, or substance use treatment.
- Draft and deliver timely responses to patient and provider inquiries.
- Provide regular updates to the Lead Care Manager on patient engagement and treatment outcomes.
- Work closely with OB clinic staff to ensure seamless, coordinated patient care.
Compensation
W2 Hourly
Work Arrangement
Remote (Worldwide)
Team
Reports to Lead Care Manager
Other
- Schedule: 20-25 hours per week, between 9 AM and 5 PM Eastern Time
- Work location: Remote
- Employment classification: W2 Hourly
- All official correspondence will be sent from an @familywellhealth.com email address
- The organization will not request payment from candidates, collect sensitive personal information early in the hiring process, or conduct interviews over unsecured platforms
