FamilyWell is hiring a part-time Care Coordinator to join our mission to transform women’s mental health across the reproductive journey. In this core role, you will support patients within OB/Gyn clinics by facilitating program engagement, providing ongoing support, and ensuring coordinated care, without direct clinical intervention.

What You'll Do

Communicate with patients via text and phone to facilitate program engagement, provide reminders, and follow up on care.
Maintain strong patient engagement and satisfaction through ongoing support and education.
Update patient records in Electronic Health Records (EHRs) and communicate care plans to referring clinic partners.
Maintain a collaborative care registry to track patient follow-up and clinical outcomes.
Prepare and submit routine progress reports within the EHR.
Facilitate outside referrals for community-based social services as clinically indicated.
Compose, prepare, and communicate timely responses to patient and provider questions.
Report directly to the Lead Care Manager with regular updates on patient engagement and outcomes.
Collaborate with OB clinic staff to ensure coordinated care and patient support.

What We're Looking For

A bachelor’s degree in nursing, social work, psychology, or formalized training in mental health.
Strong understanding of women’s mental health conditions, treatments, and community resources.
Excellent communication, organizational, and problem-solving skills.
Comfort managing a high-volume caseload of patients across varying acuity levels.
Ability to engage and educate patients in a compassionate and supportive manner.
Strong ability to collaborate across departments including Care Operations and Partner Success.
Proficiency in using EHR systems and maintaining accurate patient records.
Proficiency in using Google Suite.
Empathy and compassion to support the unique challenges of perinatal and menopausal patients.
Proven skills in maintaining patient engagement and program satisfaction.
Strong verbal and written communication skills for effective patient and provider interactions.
Organizational skills to manage records, track outcomes, and ensure timely follow-up.
Cultural sensitivity respectful of diverse backgrounds in a perinatal and menopause context.
Adaptability to work in a fast-growing company that is constantly iterating.

Technical Stack

Electronic Health Records (EHRs)
Google Suite

Team & Environment

You will report directly to the Lead Care Manager and collaborate closely with OB clinic staff, as well as cross-departmentally with Care Operations and Partner Success teams. Our team is smart, resilient, and always iterating to improve our program for patients.