Freelance Latin America is hiring a Care Coordinator

Freelance Latin America is looking for a Care Coordinator to manage and coordinate all aspects of client care for our professional services organization in the healthcare space. In this role, you will be responsible for ensuring high-quality service delivery, maintaining smooth daily operations, and driving strong client satisfaction through effective coordination and communication.

What You'll Do

• Oversee end-to-end client onboarding by ensuring all intake documentation and admission agreements are completed prior to service start.
• Maintain accurate and up-to-date client records, including demographics, preferences, and care plans, in compliance with internal and regulatory standards.
• Manage and optimize caregiver schedules to ensure all authorized service hours are fully staffed.
• Proactively address caregiver call-outs, resignations, and coverage gaps to prevent service disruptions.
• Recruit and onboard new caregivers as needed to maintain consistent coverage.
• Verify and clear daily visits to support timely billing and payroll processing.
• Manage authorization updates, discharges, pending contracts, and timesheet issues with proper documentation.
• Serve as the primary point of contact for assigned clients, addressing inquiries and concerns in a timely and professional manner.
• Document all communications, service updates, and incidents in real time.
• Collaborate with internal teams to ensure operational transparency and efficiency.
• Build and maintain professional, empathetic relationships with clients, caregivers, and external partners.
• Handle sensitive situations with discretion, professionalism, and empathy.
• Prioritize urgent operational needs while maintaining long-term service quality and compliance.

What We're Looking For

• Proven experience in client care coordination, patient services, or healthcare operations management.
• Strong organizational skills and the ability to manage multiple priorities in a dynamic environment.
• Excellent written and verbal communication skills for interacting with clients, caregivers, and internal teams.
• Demonstrated ability to build and maintain professional, empathetic relationships.
• Experience with scheduling, record-keeping, and compliance documentation.
• Ability to handle sensitive information and situations with discretion and empathy.
• Proactive problem-solving skills to address staffing and service disruptions.