Bath & Cabinet Experts is looking for a Call Center Representative to create positive customer experiences that drive sales and promote our brands. This is a full-time, remote position offering flexible scheduling with weekend availability required.
What You'll Do
- Engage with prospective clients to set appointments for the sales team.
- Communicate the value of company products and services as a subject matter expert.
- Handle a high volume of inbound and outbound calls and meet performance goals.
- Follow a designated sales process, confirming full and accurate client information.
- Ensure all activity and information is accurately logged in the CRM.
- Provide a high level of customer service for a positive prospective client experience.
What We're Looking For
- MUST HAVE previous home improvement experience in a call center setting.
- High School diploma or equivalent.
- 1+ year of call center experience.
- Ability to work independently in a fast-paced environment.
- Excellent phone and communication skills.
- Energetic and positive attitude.
- Task-oriented and driven to meet and exceed goals.
- Availability to work during Eastern Standard Time hours.
- Weekend availability is required.
Nice to Have
- Prior experience in a multi-product sales environment.
- Background in home improvement inside sales.
- Experience with Lead Perfection CRM.
Technical Stack
- Lead Perfection CRM
Team & Environment
Join a top-performing sales and marketing team.
Benefits & Compensation
- Full-time W2 employment with competitive pay and several bonus opportunities.
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance.
- 401(k) with up to 4% company match.
- Paid Time Off including paid holidays and your birthday off.
- Flexible remote schedule.
- Ongoing training to grow your skills.
- Work in a supportive, award-winning company that values people and performance.
Work Mode
This is a fully remote position.
Bath & Cabinet Experts is committed to excellence for our customers, our employees, and our communities.
