Bath & Cabinet Experts is hiring a Call Center Team Lead to ensure our Design Consultants receive fully qualified appointments while maintaining high customer satisfaction. You will play a direct role in reducing cancellations and no-shows.
What You'll Do
- Manage and maintain accurate, up-to-date schedules for Design Consultants.
- Handle inbound and outbound confirmation calls.
- Confirm and verify required criteria for in-home sales appointments, including homeownership, project interest and scope, and decision-maker availability.
- Reinforce appointment expectations and value with homeowners.
- Improve customer satisfaction through professional and effective communication.
- Reduce cancellations, reschedules, and no-shows.
- Document all appointment updates and notes accurately in the CRM.
- Communicate schedule changes or concerns to sales leadership.
What We're Looking For
- Minimum of 2 years’ experience in confirmations, call center, or sales-related roles.
- Excellent verbal communication and phone presence.
- Strong organizational skills with the ability to prioritize tasks effectively.
- Detail-oriented with strong follow-through.
- Comfortable working in a fast-paced environment.
Benefits & Compensation
- Full-time W2 employment with competitive pay and several bonus opportunities.
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match.
- Paid Time Off including paid holidays and your birthday off.
- Flexible remote schedule with weekend availability.
- Ongoing training to grow your skills.
Work Mode
This is a remote position requiring weekend availability.
Bath & Cabinet Experts is an equal opportunity employer.
