Join Lap of Love Veterinary Hospice as a Call Center Representative (Veterinary Care Coordinator). In this role, you will provide compassionate customer service to pet families seeking in-home end-of-life care. You will guide emotional conversations, schedule appointments, and support both pet families and veterinarians in a remote, high-volume call center environment.

What You'll Do

Guide emotional conversations in a calm and peaceful manner, including end-of-life care, quality-of-life care, and pets experiencing behavioral challenges.
Provide customer service by engaging in positive interactions with pet families.
Answer a high volume of customer service calls in a work-from-home/remote environment.
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules.
Gather and accurately document pet medical information and schedule appointments effectively.
Meet all productivity, quality, and performance standards.
Go above and beyond to provide stellar customer service to pet families and veterinarians.
Be punctual and timely in meeting all requirements of performance, including attendance standards, scheduled break times, and work deadlines.

What We're Looking For

Experience working in high call volume, customer service, or call center environments.
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs.
Previous experience in a work-from-home environment or working with minimal peer interactions.
High attention to detail and ability to adapt to new processes.
Expected to be present for work, on time, every day for the entire duration of their shift.
Willingness to attend a mandatory 4-week intensive training program at the beginning of employment.