Join Lap of Love Veterinary Hospice as a fully remote Call Center Representative (Veterinary Care Coordinator). In this role, you will provide compassionate customer service and support to pet families seeking in-home end-of-life care, handling sensitive conversations and scheduling appointments with empathy and professionalism.
What You'll Do
- Guide emotional conversations in a calm and peaceful manner regarding end-of-life care, quality-of-life care, and behavioral challenges.
- Provide exceptional customer service by engaging in positive interactions with pet families.
- Answer a high volume of customer service calls in a remote work environment.
- Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules.
- Gather and accurately document pet medical information and schedule appointments effectively.
- Meet all productivity, quality, and performance standards.
- Go above and beyond to provide stellar customer service to pet families and veterinarians.
- Be punctual and timely in meeting all performance requirements, including attendance and deadlines.
- Perform other assigned duties to ensure the highest standard of customer service.
What We're Looking For
- Experience working in high call volume, customer service, or call center environments.
- A wired Ethernet connection (Satellite internet and 4G/5G hotspots are not supported).
- Ability to quickly learn custom software and other programs.
- Previous experience in a work-from-home environment or working with minimal peer interactions.
- High attention to detail and ability to adapt to new processes.
- Expected to be present for work, on time, every day for the entire duration of your shift.
- Must attend a mandatory 4-week intensive training program at the beginning of employment.
Technical Stack
- Gmail
- Google Calendar
- Google Maps
- Five9
- Zoom
Team & Environment
Become part of a diverse and dynamic team.
Benefits & Compensation
- Hourly pay starts at $16.00 per hour
- Medical Insurance Plans with 100% employee funded HSA option available
- Dental and Vision Insurance Plans
- Company Funded Wellness Resources (Mental, Financial, and Physical)
- Life Insurance (Basic, Voluntary, and AD&D)
- Long Term and Short Term Disability Insurance
- Retirement Plan (Traditional 401k with 3% match & Roth 401k)
- Generous Paid Time Off
- Generous Paid Parental Leave
- Bereavement Leave
- Training & Development
- Pet Insurance
- Remote Work From Home
Work Mode
This is a fully remote, global position.
Lap of Love Veterinary Hospice provides compassionate end-of-life care for pets and families. Our team members have a genuine concern for the emotional well-being of people.
