Valatam is building a talent pool of bilingual Call Center Agents from Latin America for future fully remote, full-time opportunities. Selected candidates will support global clients with customer service in English and Spanish during rotating afternoon (3:00 pm – 11:00 pm) or night shifts (11:00 pm – 7:00 am).
What You'll Do
- Answer inbound calls and respond promptly to customer inquiries in English and Spanish
- Follow up on cancellations and attempt to reschedule services
- Provide accurate information about products and processes
- Handle inquiries and concerns to ensure customer satisfaction
- Contact existing customers to provide updates and build relationships
- Other similar or related tasks
What We're Looking For
- Bilingual proficiency in English and Spanish
- Experience as a Call Center Agent
- Ability to work full-time in a fully remote environment
- Availability to work rotating afternoon shifts (3:00 pm – 11:00 pm) or night shifts (11:00 pm – 7:00 am)
Nice to Have
- Candidates based in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, or El Salvador
Benefits & Compensation
- Fully remote work opportunity
- Part of a team certified as a Great Place to Work for 2025-2026
Work Mode
Full-time with fixed shift availability (afternoon or night). This role is open to candidates in Venezuela, Colombia, Peru, Ecuador, Argentina, Nicaragua, Guatemala, or El Salvador and requires working fully remotely.
Valatam is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
