Genesis Call Center is hiring a Call Center Advisor for a service and support role. You'll handle inbound phone interactions for major brands, resolving customer issues, answering questions, and ensuring satisfaction.
What You'll Do
- Answer inbound calls and assist customers with questions, concerns, or product/service issues
- Use provided tools to document and resolve customer needs accurately
- Follow established protocols for communication and case handling
- Participate in required certification courses to qualify for client assignments
- Deliver service in a professional and brand-aligned manner
- Maintain performance targets in quality, communication, and efficiency
What We're Looking For
- High school diploma or GED
- Must be at least 18 years of age
- Authorized to work in the United States
- U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
- Strong communication and active listening skills
- Basic computer knowledge and typing ability
- Ability to follow detailed instructions and meet performance standards
Nice to Have
- Prior customer service or call center experience
- Spanish language skills
Benefits & Compensation
- Paid training (after client certification)
- Flexible schedule options
- Paid time off
- Career advancement opportunities
- Access to telehealth benefits
Work Mode
This is a fully remote position available to residents of the United States.
