CHS Inc. is hiring a Business Systems Analyst to join our IT Global Infrastructure team, supporting Service Delivery and Field Services. In this role, you will be instrumental in work efforts that deliver infrastructure products and services to specific business units or regions, engaging from the identification of need through deployment and testing.
What You'll Do
- Provide consistent and satisfactory customer service to internal business customers and leaders.
- Build relationships with business stakeholders, IT customers, and third-party vendors and suppliers.
- Understand and document the business case and how systems function end-to-end, focusing on requirements and dependencies for infrastructure components.
- Assist with the design, upgrade, and monitoring of systems and determine hardware required to support business processes.
- Provide on-site technical support and issue remediation for core infrastructure, business systems, and operational technology at CHS locations in the region as needed.
- Lead or co-lead work efforts to deliver infrastructure services for CHS sites, plants, and terminals within a specific region.
- Lead the technology preventative maintenance program for IT and business systems, including system refreshes and software upgrades.
- Document use cases, business requirements, and system requirements, and create diagrams and process flows.
- Document and process issues, enhancement requests, and feedback from business partners.
- Manage and resolve incidents using a standard enterprise ITSM system.
- Coordinate staging, installation, and configuration of new or upgraded systems.
- Procure new gear and hardware for work efforts using a standard enterprise purchasing system.
- Participate and collaborate with the Service Delivery team using Agile & Kanban methodologies.
- Recruit and manage Smart Hands contractors for on-site field work as needed.
- Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations.
What We're Looking For
- A High School Diploma (or equivalent).
- Knowledge of Information Technology, IT Business Systems and/or Infrastructure to include: Desktop, server, LAN/WAN and firewall technologies.
- Knowledge of Information Technology, IT Business Systems and/or Infrastructure to include: Firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites.
- Knowledge of Information Technology, IT Business Systems and/or Infrastructure to include: Gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts.
Nice to Have
- A Bachelor's degree in Information Technology, Computer Science, Computer Engineering, Information Technology Management, or a related field.
- 2+ years of experience as a business systems or infrastructure analyst with experience in infrastructure-centric projects involving desktop, server, LAN/WAN, and firewall technologies.
- 2+ years of experience as a business systems or infrastructure analyst with experience in firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites.
- 2+ years of experience as a business systems or infrastructure analyst with experience gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts.
- 2+ years of direct or indirect project management or coordination experience on small to medium size technology initiatives.
- Experience with industrial automation systems, like Kahler Automation, including truck scales and kiosks.
- Experience working with Azure DevOps and ServiceNow.
- Knowledge of system and network development methodologies including Agile and performance improvement methodologies like LEAN.
- Familiarity with O365, especially Teams, Visio, and PowerPoint.
- Demonstrated problem-solving and critical thinking skills.
Technical Stack
- Desktop, server, LAN/WAN and firewall technologies
- Firewall, router/switch integration
- Azure DevOps, ServiceNow
- O365 (Teams, Visio, PowerPoint)
- Agile & Kanban
- Kahler Automation (industrial automation systems)
Team & Environment
This role is part of the Information Technology group, specifically the IT Global Infrastructure team supporting Service Delivery and Field Services. You will work cross-functionally with Product and application support teams, the CHS IT Service Center, and systems architects.
Benefits & Compensation
- Medical, dental, and vision insurance
- Wellness programs
- Life insurance
- Health and dependent care spending accounts
- Paid time off
- 401(k), Pension, and Profit sharing
- Short- and long-term disability
- Tuition reimbursement
- Adoption assistance
Work Mode
This is a hybrid position based in the Greater Lewiston, ID area.
CHS is an Equal Opportunity Employer/Veterans/Disability.
