About the Role
This role is responsible for maintaining, configuring, and improving business systems used across the organization, ensuring data integrity, user adoption, and seamless integration between platforms.
Responsibilities
- Administer and maintain core business applications including CRM and internal tools
- Configure system settings and user permissions based on role requirements
- Troubleshoot technical issues reported by internal teams
- Collaborate with departments to identify process inefficiencies
- Design and implement automation workflows to reduce manual tasks
- Monitor system performance and escalate issues when necessary
- Support onboarding and training for new system users
- Maintain documentation for system configurations and procedures
- Coordinate with vendors for support and upgrades
- Enforce data governance and security standards
- Lead system audits to ensure data accuracy and compliance
- Evaluate new tools and technologies for potential integration
- Assist in deploying software updates and patches
- Create reports and dashboards for operational insights
- Manage user accounts, access levels, and role-based controls
- Respond to change requests for system modifications
- Ensure integrations between platforms function correctly
- Provide escalation support for complex technical problems
- Track system usage and recommend improvements
- Facilitate testing for new features before rollout
- Promote best practices for system utilization across teams
- Work with IT on cybersecurity protocols related to business software
- Optimize existing workflows for efficiency and scalability
- Gather feedback to inform system enhancements
- Assist in project planning for system-wide initiatives
Nice to Have
- Certification in system administration or related technology
- Experience with Salesforce administration
- Background in HR, sales, or support operations
- Knowledge of scripting languages for automation
- Prior work in fast-growing technology companies
- Experience with single sign-on and identity management systems
- Familiarity with agile project methodologies
Compensation
Competitive salary and benefits package
Work Arrangement
Remote position with flexible hours
Team
Part of the operations team supporting internal technology systems
Why This Role Matters
The administrator ensures that internal teams can operate efficiently by maintaining reliable, secure, and intuitive systems. This position directly impacts productivity and data quality across departments.
What We Expect
Proactive management of system health, responsiveness to user needs, and continuous improvement of workflows are central to success in this role.
Does not offer visa sponsorship
