Netcracker is looking for a Business Solution Architect to lead the design, architecture, and delivery of comprehensive telecom solutions. In this role, you will align solutions with business strategy and digital transformation initiatives, serving as the critical bridge between business requirements and technical implementation across the OSS/BSS ecosystem.
What You'll Do
- Lead design, architecture and support delivery of end-to-end telecom solutions.
- Bridge business requirements and technical implementation across OSS/BSS ecosystems, including CRM, Billing, Charging, Order Management, Inventory, and Network Systems.
- Work closely with senior executives to understand long-term business objectives, architecture strategies, and operational challenges.
- Guide initiatives from planning through delivery, combining strategic thinking with hands-on execution.
- Build strong customer relationships, translate complex technical concepts into clear business value, and develop actionable plans.
- Anticipate future challenges, identify opportunities for growth, and help customers evolve their architecture and revenue channels.
- Lead architecture across CRM, Product Catalog, Order Management, Billing & Revenue Management, Charging Systems, Mediation, Inventory Management, Service Fulfillment & Assurance, and Network Management Systems.
- Support digital transformation initiatives such as cloud-native BSS and API-led architecture.
- Guide development and integration teams.
- Perform solution reviews and architecture validations.
- Identify risks and mitigation strategies.
- Support UAT and production deployments.
What We're Looking For
- Background as a high-end, customer-facing architect with approximately five years of enterprise software implementation experience, specializing in digital transformation.
- Strong knowledge of Telecom OSS/BSS architecture.
- Understanding of prepaid/postpaid billing systems.
- Experience in Order-to-Cash (O2C) and Trouble-to-Resolve processes.
- Expertise in API-first and Microservices architecture, TMF Open APIs, cloud platforms (AWS, Azure, GCP), containers (Docker, Kubernetes), middleware/ESB, and database technologies.
- Knowledge of DevOps and CI/CD pipelines.
- Familiarity with TM Forum frameworks (eTOM, SID, TAM), ITIL, and Agile/Scrum methodologies.
- Strong communication and stakeholder management skills.
- Ability to influence cross-functional multi-country teams.
- Strong analytical and problem-solving skills.
- Leadership and mentoring capabilities.
Nice to Have
- Experience with leading telecom vendors such as Amdocs, Ericsson, Nokia, Netcracker, Oracle, Huawei, Accenture, Produpt, or Cap.
- Exposure to Digital BSS transformation programs.
- Experience in multi-vendor integration environments.
- TOGAF certification.
Technical Stack
- API-first and Microservices architecture
- TMF Open APIs
- Cloud platforms: AWS, Azure, GCP
- Containers: Docker, Kubernetes
- Middleware/ESB
- Database technologies
- DevOps and CI/CD pipelines
Team & Environment
You will join an entrepreneurial culture where employees get creative with technical solutions, explore possibilities and innovations, and get excited about new technology. The work environment is collaborative, and employees take complete ownership of their roles. Results are highly visible to leadership and recognized with promotion.
Netcracker is an equal opportunity employer.
