Evernorth, a Cigna company, is looking for a Business Project Senior Analyst. In this Band 3 role, you will oversee Quality Management tools and their user interactions to deliver on strategic goals. You will be responsible for developing audit systems, troubleshooting, training, and ensuring process compliance.
What You'll Do
- Develop new audit requests within Kelvin for Operations, capturing business requirements, interfacing with the development team, facilitating testing, and ensuring smooth transition.
- Manage requests for modification of existing audit lines in Kelvin, capturing business requirements and engaging with stakeholders.
- Lead troubleshooting requests from users for Kelvin, problem-solving, and communicating solutions and next steps.
- Create and deliver training presentations to Operations on new developments or changes to the Kelvin system.
- Manage the legacy systems and tools within Microsoft Access and Excel used for Quality Management Operations, including Time Management, Production Management, and Reporting.
- Manage the legacy systems and tools for Quality Sampling within Microsoft Access.
- Manage the team’s capacity planner in legacy Microsoft Access, advising the Quality Manager of any capacity risks in a timely manner.
- Ensure Quality Management processes are compliant with legal, regulatory, and contractual requirements.
- Instil a work culture of continuous process improvement, innovation, and quality.
- Recommend changes in policy and procedures to mitigate risk and participate in projects to improve business protocols.
- Support the Quality Manager with any new projects, tasks, or initiatives as required.
What We're Looking For
- Master skilled in Microsoft Access, Visual Basic (VB) specific to Microsoft Access.
- Master skilled in Excel and Excel formula creation and nesting.
- Excellent verbal and written communication skills in English, with the ability to interact professionally with a diverse group of stakeholders and subject matter experts.
- Demonstrate strong organizational skills and strong attention to detail.
- Ability to quickly learn new and complex tasks and concepts.
- Data analysis and reporting mandatory.
- Inquisitive nature capable of thinking critically and challenging assumptions.
- Comfortable working independently and with a team.
- Flexibility to work with global teams and varying time zones effectively.
- Ability to balance multiple priorities at once and deliver on tight timelines.
Nice to Have
- A minimum of 2 years of health insurance or international healthcare provider experience preferred.
- A minimum of 2 years of experience working in a Quality Management/Operations Claim or Contact Center function preferred.
Technical Stack
- Kelvin
- Microsoft Access
- Visual Basic (VB)
- Excel
- Microsoft Excel
- PowerPoint
Team & Environment
You will support the Quality Manager directly, reporting to them as part of the Quality Management function.
Work Mode
This role operates in a global context, requiring flexibility to collaborate across varying time zones.
Evernorth is an equal opportunity employer.
