TD Bank is hiring a Business Process Manager I to oversee communication and procedure content for all of US Customer Assistance (Collections & Recovery). In this role, you will drive quality and timeliness in document reviews, create efficiency gains, and validate accuracy across operations.
What You'll Do
- Review work instructions, letters, and communications for US Customer Assistance (Collections & Recovery).
- Drive results in quality and timeliness of the annual review of all documents, including customer-facing communications.
- Create efficiency gains and validate accuracy in all areas.
- Lead a team of professionals and may be accountable for leading projects within a business area.
- Ensure communication, implementation, and/or training plans are identified and detailed to implement projects.
- Be responsible for 25 processes of medium complexity.
- Identify and recommend process improvements and/or automation opportunities.
- Gather, prioritize, and explain user requirements to support project activities and systems development.
- Serve as a consultant, providing advice and recommendations on business and operational processes.
- Prioritize and manage your own workload, and possibly the workload of others, to meet deadlines.
- Represent the business and provide coordination on high-risk/impact projects with external providers and other bank areas.
- Use project management software/tools to prepare documentation, track progress, and report information.
- Ensure accuracy in preparing and completing all required supporting documentation for assigned projects.
- Identify, take ownership of, and assist with resolution of issues as they arise.
- Participate as a team member in executing assigned deliverables.
- Keep business leaders and team members informed about project status and relevant activities.
- Continuously develop knowledge in your area to support the project team and business.
What We're Looking For
- Bachelor's degree.
- 5+ years of bank operations experience.
- Strong PC skills, including but not limited to Microsoft Suite software.
- Skilled in research, analysis, problem solving, metrics, and reporting.
- Ability to identify process gaps and weaknesses.
- Strong interpersonal and influence skills to enable change without direct control.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrated leadership skills.
Nice to Have
- Aptitude and training in Lean, Six Sigma, and AOM with a goal of achieving certification.
Technical Stack
- Microsoft Suite software
Team & Environment
You will lead a team of professionals and provide people management leadership. You may also be accountable for leading projects within the business area.
Benefits & Compensation
- Compensation range: $72,280 - $108,160 USD, including base salary and variable compensation/incentive awards.
- Health and well-being benefits.
- Savings and retirement programs.
- Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO).
- Banking benefits and discounts.
- Career development opportunities.
- Reward and recognition programs.
- Regular development conversations, training programs, and competitive benefits plan.
- Access to an online learning platform and a variety of mentoring programs.
Work Mode
This is a remote position open to candidates based in Phoenix, Arizona, United States of America.
TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable law.
