Traba is hiring a Business Operations Specialist (Live Operations - Philippines) to ensure flawless daily operations for our marketplace. You will be instrumental in monitoring live operations, coordinating with managers, supporting workers, resolving issues, and helping build efficient processes.
What You'll Do
- Monitor Traba's daily operations live and ensure all shifts posted on the marketplace are executed flawlessly.
- Prepare and troubleshoot operations in real-time.
- Coordinate closely with Territory Operations Manager to understand each customer’s unique needs and shape daily operations to meet them.
- Ensure a positive and trusted experience for workers on the platform.
- Provide excellent experience for workers before, during, and after their shifts.
- Resolve support issues for workers in a timely manner to ensure customer satisfaction.
- Communicate with and manage workers effectively to deliver the number of workers clients require.
- Ensure workers are clocked in and out at the right times for accurate payment.
- Identify opportunities to improve processes, tooling, and product to be more efficient.
- Support forward-filling or worker-vetting initiatives when needed.
- Help build standard operating procedures and continuously improve upon them.
- Learn and master multiple internal systems.
- Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues.
What We're Looking For
- 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role.
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.
- An ownership mentality and strong work ethic.
- Enthusiastic and positive attitude with strong customer empathy and care for workers.
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships.
- Grit and willingness to roll up your sleeves and tackle something hands-on.
- Excellent communication skills, both verbal and written.
- Attention to detail balanced with swift execution.
- Ability to thrive in a fast-paced and ambiguous environment.
- Excellent organization, time management, and prioritization skills.
Team & Environment
You will coordinate closely with a Territory Operations Manager.
Benefits & Compensation
- Competitive pay with opportunity to grow into bigger responsibilities and rewards.
- Opportunity to work with a highly competent team to grow yourself as a professional.
Work Mode
This position is based in the Philippines.
Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other characteristics that are legally protected.
