Traba is hiring a Business Operations Specialist to join our Live Operations team in Colombia. In this role, you will be the operational linchpin, ensuring daily marketplace operations run smoothly and delivering a positive, trusted experience for both workers and businesses.

What You'll Do

Monitor Traba's daily operations live and ensure all marketplace shifts are executed flawlessly.
Troubleshoot operational issues in real-time.
Coordinate with the Territory Operations Manager to understand customer needs and shape daily operations accordingly.
Ensure a positive and trusted experience for workers on the platform.
Provide excellent support for workers before, during, and after their shifts.
Resolve worker support issues in a timely manner to ensure customer satisfaction.
Communicate with and manage workers to meet client staffing requirements.
Ensure workers are accurately clocked in and out for correct payment.
Identify opportunities to improve processes, tooling, and product efficiency.
Support forward-filling or worker-vetting initiatives when needed.
Help build and continuously improve standard operating procedures.
Learn and master multiple internal systems.
Help workers use the Traba app and handle sensitive, complex user-facing issues.

What We're Looking For

2+ years of professional experience at a fast-growth company in customer success, business support, or a similar role.
Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines.
An ownership mentality and strong work ethic.
Enthusiastic and positive attitude with strong customer empathy and care for workers.
Customer management skills, including problem-solving, setting expectations, and building relationships.
Grit and willingness to roll up your sleeves and tackle something hands-on.
Excellent communication skills, both verbal and written.
Attention to detail balanced with swift execution.
Ability to thrive in a fast-paced and ambiguous environment.
Excellent organization, time management, and prioritization skills.

Benefits & Compensation

Competitive pay with opportunity to grow into bigger responsibilities and rewards.
Opportunity to work with a highly competent team to grow professionally.

Work Mode

This is a local-country role based in Colombia.

Traba is dedicated to promoting Equal Opportunity employment practices. We evaluate all applicants without discrimination based on race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other legally protected characteristics.