Responsibilities
- Data Reporting & Analysis: Use Tableau and SQL skills to monitor utilization data, flagging performance concerns, and analyzing potential solutions.
- Member Feedback Review: Analyze CSAT & NPS comments to identify patterns and potential causes of negative sentiment, helping to inform improvements in service delivery.
- Stakeholder Collaboration: Meet with leaders and Ops stakeholders to review performance metrics, escalation data, and identify action points for improvement.
- Testing & Development: Work alongside the Analytics lead to test new apps or changes in existing applications, ensuring they meet standards before publication.
- Back Office Engagement: Collaborate with the Back Office team to identify potential solutions for engaging members in creative ways.
Requirements
- Currently pursuing or recently completed a degree in Business Administration, Data Analytics, Statistics, Computer Sciences, or a related field.
- Self-Starter: Proactive attitude, with a desire to be part of a rapidly evolving, dynamic team.
- Excel Proficiency: Strong understanding of Excel, including the ability to create and modify formulas.
- Analytical Mindset: Interest in how business operations and analytics intersect to inform strategic decisions.
- Adaptability & Learning: Willingness to embrace challenges, learn quickly, and adapt when things don’t go as planned—embracing the “fail fast” mentality to drive improvement.
Benefits
- Gain Real-World Experience: Work on impactful projects that contribute to critical business decisions, providing valuable insights to leadership.
- Develop Your Skills: Collaborate with seasoned professionals in data analytics, business operations, and process improvement, gaining exposure to various aspects of the business.
- Collaborative Culture: Be part of a supportive team that values innovation, learning, and continuous improvement.
- Pathway to Growth: Build a strong foundation for a career in business operations, data analysis, or strategic planning.
Work Arrangement
Hybrid
Additional Information
- Duration: May 26 – August 14
- Compensation: Competitive hourly rate (role dependent)
- Internship roles are not eligible for Full-Time employee benefits
- Candidates must be independently authorized to work in the U.S. — we are unable to provide sponsorship or work authorization for this position
