NECSWS is hiring a Business Consultant to focus on Control Room products and services for the UK Public Sector, specifically Policing & Fire customers. In this role, you will deliver high-quality consultancy, act as a subject matter expert, and help develop new consultancy offerings.
What You'll Do
- Deliver high quality consultancy to UK Police and Fire Services customers, with a strong emphasis on NECSWS Control Room Products and Service Implementations.
- Act as a subject matter expert in the delivery and configuration of NECSWS Control Room products.
- Engage with customers to understand operational requirements, identify gaps, and recommend solutions that align with their needs.
- Deliver consultancy and support in multiple formats including on-site, virtual, and through tailored documentation.
- Carry out presentations and demonstrations for delegates as required.
- Lead and contribute to the development of new consultancy offerings for newly developed software and services.
- Make recommendations relating to best use of NECSWS software in line with the client’s business needs.
- Ensure all consultancy is delivered effectively and achieves positive customer feedback.
- Ensure customer satisfaction with products and services, feeding back any issues to internal stakeholders.
- Progress and update your knowledge of NECSWS products and services.
- Extend your own and other consultancy team members’ capability through internal training and mentoring.
What We're Looking For
- Practical consultancy experience in UK Control Room environments, ideally within police or fire and rescue organisations or their technology suppliers.
- Proven expertise and up-to-date knowledge in one or more business areas: Control Room Command and Control Systems, Computer Aided Dispatch Systems (CAD), Integrated Communication Systems, Incident & Case Management Systems, Data Migration & Systems Integration.
- Understanding of UK public safety operations, including legislative and compliance considerations.
- Excellent stakeholder management and communication skills, both written and verbal, with experience delivering presentations to operational and technical audiences.
- Strong analytical and problem-solving skills; capable of working independently and managing multiple engagements concurrently.
- Awareness of project delivery methodologies such as Prince2 or Agile.
- Full UK driving license and willingness to travel across the UK as required.
Technical Stack
- NECSWS Control Room Products
- Command and Control Systems
- Computer Aided Dispatch Systems (CAD)
- Integrated Communication Systems
- Incident & Case Management Systems
Team & Environment
You will report directly to the Consultancy Team Leader and collaborate with colleagues across product management, project delivery, testing and support.
Benefits & Compensation
- 25 days paid holiday with the option to buy or sell
- 4 x basic salary life assurance cover, with the option to increase coverage
- A Group Pension Plan
- A selection of flexible benefits to suit your individual needs
Work Mode
This role is based in the UK and requires travel across the country as needed.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates.
