Responsibilities
- Act as the main subject matter expert for the C-Track product and solutions, representing both client and internal CMS teams with a focus on product-centric strategies
- Lead or assist in collecting and analyzing business requirements using methods such as reviewing system documentation, translating business needs into functional designs, modeling workflows, and gathering data
- Review, interpret, and organize technical materials including design documents, test specifications, and project scoping artifacts
- Complete assigned tasks with guidance from an Engagement Manager or Senior Business Applications Consultant
- Collaborate with Quality Assurance to develop and execute customer-specific test plans, validate new features, and identify software or service issues
- Lead or support efforts to analyze and map data during system transitions or integrations
- Travel may be necessary to support project execution, training sessions, and system launches
Requirements
- Minimum of five years of professional experience in business systems analysis, implementation analysis, or a closely related field
- Bachelor’s degree in Business Management, Management Information Systems, a related discipline, or equivalent practical experience
- Demonstrated enthusiasm for rapidly learning and mastering complex systems through training or self-directed study
- Proven ability to work independently on tasks initiated either autonomously or by a manager
- Adaptability in dynamic and evolving work environments
- Strong communication skills, including confidence when presenting to groups
- Ability to convey complex technical or business concepts clearly and logically
- Highly organized with strong computer literacy and advanced analytical and problem-solving skills
- Capable of building cross-functional relationships in a remote work setting
- Professional interpersonal skills to engage effectively with executives, managers, and specialists, and to drive group alignment
- Skilled in collecting and articulating technical specifications and system details
Nice to Have
- Familiarity with judicial or court-related processes is advantageous
Benefits
- Flexible work policies under 'Flex My Way' support work-life integration, including remote work options for up to eight weeks annually and accommodations for personal and family needs
- Career advancement through continuous learning initiatives like 'Grow My Way,' emphasizing skill development and leadership in evolving technological environments
- Comprehensive benefits package featuring flexible time off, two annual Mental Health Days, Headspace access, retirement planning, tuition support, incentives, and wellness resources
- Inclusive culture recognized globally, built on core values: customer focus, winning mindset, critical thinking, agility, and collaboration
- Opportunities for community engagement through two paid volunteer days, pro-bono projects, and ESG-related programs
- Meaningful impact by supporting justice, truth, and transparency in global institutions and professional communities
Work Arrangement
Remote
Other
Travel may be necessary to support project execution, training sessions, and system launches
