Broadcom is looking for a Brocade SAN Engineer to function as a key member of our Global Support organization. You will be assigned to directly support our most important customers, working hand-in-hand with Brocade Support and Engineering teams. This role requires strong customer-facing skills and a deep background in Storage Area Networking.
What You'll Do
- Proactively engage with customers to support their SAN infrastructure, understand current and future requirements, and successfully mitigate risks.
- Schedule and provide regular Customer Operational Reviews to assigned Premier Accounts.
- Directly manage critical or high-visibility situations, project managing account recovery activities.
- Work closely with the customer to understand and document their SAN Fabric design and interoperability matrix.
- Respond promptly to customer needs and act as the lead on all customer communication during events.
- Work with the customer to ensure inventory accuracy and assist internal teams with support contract renewals and account growth.
- Analyze, provide recommendations, and drive actions based on reporting from a Customer Operating Environment.
- Develop and maintain Brocade customer operational procedures documentation.
- Maintain current industry trends, competition, and technical and product knowledge.
What We're Looking For
- A Bachelor's degree and 2+ years of related experience.
- In-depth knowledge of networking technologies and protocols, specifically storage area networking (SAN).
- Demonstrated SAN domain experience.
- A customer-focused approach with a record of developing successful relationships.
- Expertise in MS Office / Google Suite.
- A record of successfully managing complex IT projects.
- The ability to rapidly adapt and adopt new technologies.
- Excellent customer communication (verbal and written), problem-solving, planning, and organization skills.
- A collaborative mindset, able to work cross-functionally in a rapidly changing organization.
Nice to Have
- Brocade associate and professional certifications.
- Additional language proficiency at a business level.
- Successful implementations of current-generation SAN products, especially Brocade products.
- Experience implementing and customizing monitoring tools and features in SAN products.
- Experience with OpenSSL and certificate implementation.
- Experience with Linux and/or Windows server implementations.
Technical Stack
- Storage Area Networking (SAN)
- Brocade products
- OpenSSL
- Linux
- Windows server
Team & Environment
You will be a member of the Brocade Global Support organization, working hand in hand with Brocade Support and Engineering teams.
Benefits & Compensation
- Compensation range: $73,000 - $117,000 + equity eligibility.
- Medical, dental and vision plans.
- 401(K) participation including company matching.
- Employee Stock Purchase Program (ESPP).
- Employee Assistance Program (EAP).
- Company paid holidays.
- Paid sick leave and vacation time.
- Paid Family Leave and other leaves of absence.
Work Mode
This position is onsite.
Broadcom is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status, arrest or conviction records, or any other characteristic protected by law.
