NBCUniversal is hiring a Customer Service Agent (Non-Voice) to serve as the primary point of contact for users across multiple platforms, supporting some of the world's most innovative brands. In this role, you will provide non-voice customer support and help maintain a positive brand presence by moderating user-generated content.
What You'll Do
- Actively monitor and engage with customer reviews and queries across different platforms, providing clear and helpful responses.
- Respond to potential customers via chat, email, direct messages, and app store review sections.
- Quickly identify trends or issues within customer communications and stay updated on current social media and app store lingo.
- Moderate reviews and comments on client apps and platforms, ensuring content adheres to brand guidelines.
- Analyze user feedback to make informed decisions about moderating or escalating issues in a timely manner.
- Work closely with the client to ensure their app communities are safe and align with brand values.
- Maintain regular communication with your manager to address questions, resolve issues, and provide updates.
- Address public and private customer care issues across social media.
What We're Looking For
- A High School Diploma or equivalent.
- A personal PC/laptop with a working webcam.
- Fluency in English both written and oral.
- General knowledge and interest in various social media platforms.
- A good working home environment with a stable internet connection.
- Customer Service skills with experience working in a non-voice account.
- The ability to work an 8-hour shift on a rotating schedule and be flexible to work on weekends.
Nice to Have
- Experience as a content moderator or engaging across all social media platforms.
Benefits & Compensation
- 100% Remote position.
- Continuous learning experience and career growth opportunities.
- Competitive compensation based on location market rates.
- A great opportunity to work with some of the world's coolest and most innovative brands.
- A welcoming environment where your feedback and suggestions are all taken into consideration.
- Enjoy working in a diverse and global team environment.
Work Mode
This is a remote position.
NBCUniversal embraces and promotes diversity and inclusivity.
