About the Role
This role provides temporary or rotational support across branches to maintain service levels during absences, peak periods, or staffing changes, ensuring operational consistency and member satisfaction.
Responsibilities
- Deliver frontline financial services to members during assigned branch coverage
- Travel between branch locations as scheduled to support staffing needs
- Maintain accurate records of daily transactions and customer interactions
- Assist with opening and closing branch procedures at various sites
- Handle cash balancing and reconciliation tasks at covered locations
- Respond to member inquiries in person, by phone, and through digital channels
- Support implementation of credit union policies during temporary assignments
- Adapt quickly to different branch environments and team dynamics
- Uphold compliance standards during all member-facing activities
- Complete assigned training modules to maintain operational knowledge
- Report operational issues to management promptly
- Participate in scheduled team meetings across branch locations
- Follow security protocols for handling sensitive financial data
- Assist with processing loan applications and account openings
- Promote financial products and services during member interactions
- Maintain a clean and organized workspace during coverage periods
- Support special projects as directed by branch or operations leaders
- Ensure adherence to audit and documentation requirements
- Escalate complex member concerns to appropriate personnel
- Maintain consistent service standards across all assigned branches
- Track time and assignments using approved systems
- Collaborate with permanent branch staff during transitions
- Complete daily balancing procedures for assigned workstations
- Stay current with product updates and policy changes
- Contribute to a positive member experience during temporary placements
Compensation
Competitive hourly wage based on experience
Work Arrangement
Full-time, on-site with potential for limited remote coordination
Team
Part of the branch operations team supporting customer service continuity
Travel Requirements
Frequent travel between multiple branch locations within the region is required. Candidates must have reliable transportation and be available to work at various sites based on operational needs.
Work Schedule
This role involves variable shifts including early mornings, evenings, weekends, and holidays. Schedule will fluctuate based on branch coverage demands and staffing plans.
Not available for this position
