Müller's Solutions is looking for a BMC Helix Process & ITSM Analyst / Workflow Engineer to analyze, design, and implement workflows within our Helix ITSM platform. You will enhance our IT service management tools and align them directly with business objectives.
What You'll Do
- Analyze current processes and workflows within the Helix ITSM platform to identify areas for improvement and optimization.
- Design and implement efficient workflows to streamline IT service management processes, enhancing overall productivity.
- Collaborate with stakeholders to gather requirements and ensure solutions align with organizational needs.
- Conduct training sessions and develop documentation to support users in leveraging workflow tools effectively.
- Monitor and evaluate the performance of implemented workflows, making adjustments and improvements as necessary.
- Stay up to date with the latest industry trends, technologies, and best practices related to ITSM.
What We're Looking For
- Bachelor's degree in Computer Science, Information Systems, or a related field.
- 3-5 years of experience in IT service management, specifically with Helix or similar ITSM platforms.
- Strong understanding of workflow design, process mapping, and optimization techniques.
- Proficient in analyzing business requirements and translating them into technical specifications.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Proven problem-solving skills and a proactive approach to identifying and resolving issues.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
Nice to Have
- Certifications in ITIL or other ITSM methodologies are a plus.
Technical Stack
- Helix ITSM platform
Benefits & Compensation
- Competitive salary and benefits package.
- Exciting projects and innovative work environment.
- Opportunity to work with a talented and passionate team.
Work Mode
This is a global remote position.
Müller's Solutions is an equal opportunity employer.
