About the Role
The BMC Helix Administrator will be responsible for the day-to-day management of the BMC Helix platform, including system administration, user support, and performance monitoring. The ideal candidate will have a strong background in IT service management and experience with BMC Helix.
Responsibilities
- Manage and maintain BMC Helix platform.
- Ensure system performance and availability.
- Provide user support and training.
- Monitor system performance and troubleshoot issues.
- Implement and manage system updates and patches.
- Collaborate with cross-functional teams to ensure system integration.
- Document system processes and procedures.
- Conduct regular system audits and assessments.
- Manage user access and permissions.
- Develop and implement system security measures.
- Create and maintain system reports and dashboards.
- Provide 24/7 on-call support as needed.
- Participate in system upgrade and migration projects.
- Ensure compliance with industry standards and regulations.
- Provide technical guidance to junior team members.
- Conduct regular performance reviews and optimizations.
- Manage system backups and disaster recovery plans.
- Implement and manage system monitoring tools.
- Ensure data integrity and security.
- Provide regular updates to stakeholders on system status.
- Conduct user feedback sessions and implement improvements.
- Manage system documentation and knowledge base.
- Ensure system scalability and flexibility.
Nice to Have
- Certification in IT service management.
- Experience with other IT service management tools.
- Knowledge of cloud-based IT service management solutions.
- Experience with Agile methodologies.
- Familiarity with DevOps practices.
- Experience with system automation and scripting.
- Knowledge of ITIL frameworks.
- Experience with system customization and configuration.
- Familiarity with system scalability and flexibility.
- Experience with system performance monitoring tools.
- Knowledge of system security best practices.
- Experience with system documentation and knowledge management.
- Familiarity with system audits and assessments.
- Experience with system backups and disaster recovery.
- Knowledge of data integrity and security measures.
- Ability to manage user access and permissions.
- Experience with system upgrades and migrations.
- Familiarity with system performance optimization.
- Ability to provide technical guidance to junior team members.
- Experience with system integration and collaboration.
Compensation
Competitive salary and benefits package
Work Arrangement
Remote work with flexible hours
Team
Collaborate with a dynamic and experienced IT team
Education
Bachelor's degree in Computer Science, Information Technology, or a related field.
Travel
Occasional travel may be required for on-site support and training.
Certifications
ITIL Foundation certification is a plus.
Languages
Fluency in English is required.
Work Hours
Flexible work hours with a focus on availability during business hours.
Training
Opportunities for ongoing training and professional development.
Performance Metrics
System uptime, user satisfaction, and response time to issues.
Reporting Structure
Reports to the IT Manager.
Career Growth
Opportunities for career advancement within the IT department.
Work Environment
Remote work environment with a focus on collaboration and teamwork.
No visa sponsorship available
