BlueOptima is hiring a BlueOptima Technical Trainer

BlueOptima is hiring a BlueOptima Technical Trainer to deliver impactful, tailored training sessions for our B2B enterprise clients. Your mission is to help software engineering teams seamlessly incorporate our tools into their day-to-day operations, driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.

What You'll Do

• Develop, customize, and execute detailed training plans for each customer, aligning sessions with user roles, organizational goals, and the needs of software engineering teams.
• Track and manage pre-training actions (user creation, access management, invitations) and post-training actions (monitoring user adoption and onboarding success).
• Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
• Train and empower internal champions within client organizations to act as product advocates, building their influence to encourage broader adoption.
• Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials.
• Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings.
• Collaborate closely with PMM and CSM teams to align training content with product updates, customer needs, and market trends.
• Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches to minimize churn.
• Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.

What We're Looking For

• Excellent written and verbal communication skills, with proficiency in English.
• Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
• High adaptability to varied training environments and user backgrounds, including non-English speakers.
• A degree in a STEM field and a solid understanding of the Software Development Life Cycle (SDLC).
• Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
• Familiarity with digital tools and platforms for virtual training delivery.
• Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.

Nice to Have

• Proficiency in languages other than English.
• Experience using analytics tools to measure training impact and derive insights for program improvements.
• A background in software engineering or experience working with developer-focused products.
• Knowledge of Learning Management Systems (LMS) to structure training modules and assessments.

Team & Environment

You will collaborate closely with the Product Marketing Manager (PMM), Customer Success Managers (CSM), and other client-facing teams, reporting to the Head of Product (HOP).

Benefits & Compensation

• Compensation: £50-70K (depending on experience).
• 32 days of holidays (including bank holidays).
• Work from Home Equipment allowance.
• Flexible Work from Home - 2 days remote a week.
• Flexible Work from Long Distance - 4 weeks a year.
• 12 Weeks Paid Maternity and Paternity Leave.
• Pet-friendly office.
• Sponsored Learning Opportunities.
• Cycle2work scheme.
• Team Socials.
• Annual Leave purchase (up to 5 extra days).

Work Mode

This is a hybrid role based in London, offering flexible remote work arrangements.

BlueOptima is an equal opportunity employer. We are a global team with a creative, innovative, and welcoming mindset, offering rapid career growth and the freedom to create your own success story in a high-performance environment.