Responsibilities
- Manage the registration, scheduling, and rescheduling processes for new and existing patients.
- Ensure accurate record management by obtaining and communicating relevant patient information, such as identification, patient history, insurance details, missed appointment policy, therapist arrival instructions, and intake forms.
- Receive, screen, and coordinate telephone calls from healthcare providers.
- Proactively make outbound calls and send emails to patient leads.
- Provide bilingual patient support (English/Spanish) for scheduling, reschedules, and cancellations.
Requirements
- Office Admin experience, 1 year required
- Demonstrates a high level of customer service and interpersonal communication skills
- High School Diploma or equivalent
- Must be able to work in the US without restriction
- Fluent in both English and Spanish
- Candidates must have reliable, high-speed internet to perform the duties of this remote role. Additionally, a backup internet option is required to ensure uninterrupted connectivity in case of outages.
Nice to Have
- Call/Contact center or other high call volume experience, 1 year preferred
- Proficient with Google Suite
- Highly detail-oriented
- Ability to multi-task in a fast-paced work environment
Benefits
- Part time hours
- Work a consistent, fixed schedule! We have a variety of part-time shifts, and your schedule will remain the same each week, providing stability and work-life balance.
- A fun collaborative and supportive work environment with a fast-growing, innovative company.
- Realistic growth opportunities
Additional Information
- Due to budgetary and payroll regulations, we are currently hiring only in select U.S. states listed below.
- While this is a remote position, we are currently only able to hire in select U.S. states due to employment and tax requirements. Unfortunately, we are not hiring in all states at this time.
- We still encourage applicants to apply as eligibility will be confirmed during the early stages of the hiring process.
- To qualify for a fully remote role candidates must reside outside of a 50 mile radius from our Nashville office.
