OutSta is hiring a Bilingual Insurance Assistant to join our team. This detail-oriented role provides crucial support for Auto and Home insurance transactions, working directly with our clients and insurance company partners.
What You'll Do
- Assist with Auto and Home insurance transactions, including new policies, renewals, endorsements, and cancellations.
- Work directly with insurance company partners, ensuring accurate communication and processing of policy changes.
- Handle client inquiries regarding policies, coverage, deductibles, premiums, and benefits.
- Answer incoming calls professionally, collect necessary information, and provide accurate guidance.
- Follow established procedures when the answer is unknown, including escalating or following up with the appropriate department.
- Maintain accurate client records, documentation, and correspondence.
- Provide administrative support, including processing payments, sending emails, and handling follow-ups with clients and carriers.
- Support insurance agents and adjusters with client intake and claims documentation.
- Deliver excellent customer service in both English and Spanish.
What We're Looking For
- Bilingual proficiency in English & Spanish.
- Experience with Auto Insurance procedures and transactions.
- Familiarity with insurance carriers, procedures, and standard workflows.
- Previous experience in insurance, customer service, or administrative support.
- Strong phone etiquette and ability to handle client calls with professionalism and confidence.
- Excellent organizational skills, attention to detail, and ability to multitask.
- Proficient with office tools, email, and insurance platforms.
Nice to Have
- Additional languages beyond English and Spanish.
- Florida Auto Insurance experience.
- Home Insurance knowledge.
Technical Stack
- Insurance Platforms: EZLynx, NowCerts, Applied
- General Tools: Office tools, Email
Team & Environment
You will support insurance agents and adjusters as part of our team.
Work Mode
This is a remote position open to candidates globally.
OutSta is an equal opportunity employer.
