OutSta is hiring a Bilingual Insurance Assistant to join our team. This detail-oriented role provides crucial support for Auto and Home insurance transactions, working directly with our clients and insurance company partners.

What You'll Do

Assist with Auto and Home insurance transactions, including new policies, renewals, endorsements, and cancellations.
Work directly with insurance company partners, ensuring accurate communication and processing of policy changes.
Handle client inquiries regarding policies, coverage, deductibles, premiums, and benefits.
Answer incoming calls professionally, collect necessary information, and provide accurate guidance.
Follow established procedures when the answer is unknown, including escalating or following up with the appropriate department.
Maintain accurate client records, documentation, and correspondence.
Provide administrative support, including processing payments, sending emails, and handling follow-ups with clients and carriers.
Support insurance agents and adjusters with client intake and claims documentation.
Deliver excellent customer service in both English and Spanish.

What We're Looking For

Bilingual proficiency in English & Spanish.
Experience with Auto Insurance procedures and transactions.
Familiarity with insurance carriers, procedures, and standard workflows.
Previous experience in insurance, customer service, or administrative support.
Strong phone etiquette and ability to handle client calls with professionalism and confidence.
Excellent organizational skills, attention to detail, and ability to multitask.
Proficient with office tools, email, and insurance platforms.