We are looking for a full-time Bilingual Customer Service Representative – Parent Liaison to join our team. You will build rapport with families, healthcare providers, and insurance companies in a compassionate and efficient manner. Your role is to educate potential families about the evaluation appointment and treatment process, expediting their journey while maintaining excellent service.

What You'll Do

Provide outstanding customer service to our families over the phone.
Accurately enter patient registration information and schedule initial appointments, identifying potential scheduling conflicts.
Coordinate information between referring physicians, insurance companies, and our treatment clinics.
Review cost share amounts, co-payments, and financial responsibility with families.
Handle a variable call volume on multiple queues, averaging 40 to 70 calls per day.

What We're Looking For

Fluency in Spanish and English is required.
1 – 2 years of customer service or related experience.
1 – 2 years of experience with computer software.
Exceptional communication skills, including phone etiquette and human relations.
Ability to work effectively with people from diverse backgrounds.
Proactive mindset with the ability to absorb new information in a timely manner.
Professional demeanor in both written and spoken communication with families, providers, and coworkers.
Ability to problem-solve and prioritize daily tasks to manage your individual workload.