Medavie is looking for a Bilingual Customer Service Representative to provide essential support and service to providers and members in a federal government contract context. In this remote role, you will be the key link delivering high-level customer service through effective problem-solving within a supportive team environment.

What You'll Do

Provide support and service to providers and members.
Effectively problem solve and contribute positively to a team environment.
Ensure the person making the inquiry receives the highest level of customer service possible.
Handle customer inquiries through email and phone, communicating clearly, concisely, and friendly.
Navigate between multiple software applications simultaneously while supporting the caller.
Handle both good and challenging calls.
Understand callers' needs and learn quickly how to get the best results.

What We're Looking For

Must be fluently Bilingual (English and French) both written and verbal.
Ability to work varying shifts between 7am - 10pm Monday to Friday.
A liking for helping people.
Good communication skills through email and phone.
A 'whatever it takes' attitude and liking for new challenges daily.
Training/education and/or relevant working experience in customer service or health.
At least a high school diploma.
Ability to concentrate, have high attention to detail, and sit while using a computer and headset for prolonged periods.
Strong technical aptitude and ability to multitask between multiple software applications.
Problem-solving skills.
Reliability Status Clearance (Enhanced Level B) including Fingerprinting, Criminal Record Check, Credit Check.
Must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.
Private, locked, secure, quiet, distraction-free home office workspace with controllable environment.
Approved home internet network for remote work.

Nice to Have

2+ years of Contact Centre experience.

Benefits & Compensation

Comprehensive health and dental plan that is 100% employer paid effective on first day.
Monday to Friday shifts ending at 10 pm AT / No overnights / No weekends.
Extensive virtual paid training program.
Opportunities for career development and advancement.
Emphasis on work-life balance, providing wellness benefits, health resources and fitness center discounts.
Company-provided necessary equipment.
Short-Term Incentive Program which recognizes contribution to success.
Compensation: $40,254 - $45,285 CAD

Work Mode

This is a fully remote position.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process.