Pair Team is looking for a Bilingual Lead Care Manager to join our whole-person, interdisciplinary care team. In this full-time role, you will directly outreach and engage with individuals living with Serious Mental Illness, Substance Use Disorder, experiencing homelessness, and/or those with high medical needs. The position is primarily remote with 1-2 on-site community visits per month in Orange County.
What You'll Do
- Maintain an ongoing caseload using evidence-based approaches to promote engagement and achievement of health goals.
- Use relationship-based strategies to support members with social support navigation.
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up.
- Work with members to identify health goals and incorporate them into a Health Action Plan.
- Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
- Collaborate on care issues with the Enhanced Care Management team through systematic case reviews.
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
- Identify and break down barriers to ensure individuals’ continuation with the program.
- Assist individuals in securing connections to community supports by scheduling appointments, managing referrals, and ensuring follow-ups.
- Coordinate physical care management appointments through collaboration with external and internal providers.
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What We're Looking For
- 1+ years of general work experience (Case Management preferred).
- Physically located in Orange County, CA.
- Bilingual – fluent in English and Spanish.
- Strong understanding of cultural fluency and a high degree of empathy.
- Ability to work collaboratively in a multidisciplinary team.
- An eye for optimization and strong organizational skills.
- Ability to remain patient when faced with adversity.
- Strong technical skills and comfort with technology; experience with CRM databases, basic Excel, Word, email, and video conferencing.
- A valid driver’s license and auto liability insurance.
Nice to Have
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
- 2+ years of case management experience.
- Experience with motivational interviewing.
- Knowledge of medical terminology.
- Zest for problem solving, seeking answers, and thinking creatively.
- Detail-oriented, organized, reliable, and comfortable in an ever-changing environment.
Team & Environment
You’ll be part of an interdisciplinary care model dedicated to whole-person health.
Benefits & Compensation
- Compensation: $22-$25/hour + equity compensation package.
- Comprehensive health, vision & dental insurance.
- 401k plan.
- Monthly $100 work-from-home expense stipend.
- Gas reimbursements for on-site engagement days.
- Flexible vacation policy.
- All necessary equipment provided.
- Opportunity for rapid career progression and personal growth.
Work Mode
This is a hybrid role with primary work remote. On-site community visits are required 1-2 times per month. You must be located in Orange County, CA.
Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees.
