Pair Team is seeking a full-time Bilingual Lead Care Manager to play a critical role in our whole-person, interdisciplinary care model. You will directly outreach and engage with high-need individuals. This position is primarily remote but includes 2-3 times per month on-site visits in the community.
What You'll Do
- Maintain an ongoing caseload using evidence-based approaches to promote engagement and health goal achievement.
- Use relationship-based strategies to support members with social support navigation.
- Conduct periodic telephonic and SMS outreach to ensure timely follow-up.
- Work with members to identify health and wellness goals and incorporate them into a Health Action Plan.
- Support nurse care managers, behavioral health care managers, nurse practitioners, and Community Engagement Specialists with delegated tasks.
- Collaborate on care issues with the Enhanced Care Management team through systematic case reviews.
- Consistently meet monthly encounter metrics to ensure compliance with health plan regulations.
- Identify and break down barriers to ensure individuals’ continuation with the program.
- Assist individuals in securing community supports by scheduling appointments, managing referrals, and ensuring timely follow-ups.
- Coordinate physical care management appointments through collaboration with external and internal providers.
- Utilize external and internal online platforms to collaborate with team members and carry out daily tasks.
What We're Looking For
- 1+ years of general work experience (Case Management preferred).
- Physically located in California.
- Bilingual – English/Spanish.
- Strong understanding of cultural fluency.
- High degree of empathy.
- Ability to work collaboratively in a multidisciplinary team.
- An eye for optimization and strong organizational skills.
- Ability to remain patient when faced with adversity.
- Strong technical skills and comfort with technology innovation.
- Past experience with CRM databases, basic Excel, Word, email, and video conferencing.
- A valid driver’s license and auto liability insurance.
- For Field Ops: maintain reliable transportation for engagement at clinic, community-based organization, and health system partner locations.
- For Virtual Ops: requires a quiet, HIPAA compliant and internet-connected space.
Nice to Have
- Demonstrated professional or personal lived experience working closely with individuals experiencing complex chronic needs, homelessness, or Severe Mental Illness/Substance Use Disorder.
- 2+ years of case management experience.
- Experience with motivational interviewing.
- Knowledge of medical terminology.
- Zest for problem-solving, seeking answers, and thinking outside the box.
- Detail-oriented and organized self-starter who is a reliable multitasker.
- Reliable and comfortable in an ever-changing environment.
Team & Environment
You will work within an interdisciplinary care model, collaborating closely with nurses, social workers, community health workers, and medical professionals.
Benefits & Compensation
- Compensation: $22-$25/hour
- Comprehensive health, vision & dental insurance.
- 401k.
- Monthly $100 work-from-home expense stipend.
- Gas reimbursements for on-site engagement days.
- Flexible vacation policy.
- We provide all equipment needed for the role.
- Opportunity for rapid career progression with room for personal growth.
Work Mode
This is a hybrid role based in California, with work primarily done remotely and 2-3 times per month on-site in the community.
Pair Team is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees.
