Join Humana Inc. as a Bilingual Call Center Representative, delivering exceptional support to Louisiana Medicaid members from home. You will be part of a team dedicated to improving customer well-being, providing solutions that make a difference in their healthcare journeys.
What You'll Do
- Address customer needs including complex benefit questions, resolving issues, and educating members.
- Record details of inquiries, comments, complaints, transactions, or interactions and act accordingly.
- Escalate unresolved and pending customer grievances.
- Support Medicaid Outbound Call Campaign efforts by conducting outreach calls to members.
- Work within defined parameters to identify work expectations and quality standards, with some latitude over prioritization and timing.
- Follow standard policies and practices that allow for some opportunity for interpretation, deviation, and/or independent discretion.
What We're Looking For
- 2+ years of customer service experience.
- Bilingual English/Spanish. Must be able to speak, read, and write in both languages without limitations or assistance.
- Must reside in the state of Louisiana or Texas.
- Demonstrated experience providing exceptional customer service and attention to detail while listening on calls.
- Prior experience managing multiple or competing priorities, including use of multiple computer applications simultaneously.
- Prior experience effectively communicating with customers verbally and listening to their needs.
- Must be able to accurately and completely document member needs, inquiries, or questions during calls within multiple systems.
Nice to Have
- Associate or bachelor’s degree.
- Prior inbound call center or related customer service experience.
- Prior healthcare experience.
Benefits & Compensation
- Salary: $39,000 - $49,400 per year
- Medical, dental, and vision benefits
- 401(k) retirement savings plan
- Paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
Work Mode
This is a hybrid position open to candidates residing in Louisiana or Texas.
Humana is an Equal Opportunity Employer and does not discriminate against any employee or applicant because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or protected veteran status.
