The Benefits Specialist at Jacuzzi Group plays a key role in managing the day-to-day administration of employee benefits while delivering frontline support across health, welfare, and retirement programs. This position ensures operational accuracy, compliance, and a positive employee experience through responsive service and effective collaboration.
What You'll Do
- Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support.
- Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans.
- Manage new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms.
- Support annual open enrollment execution, including system setup, testing, employee communications, and post-enrollment cleanup.
- Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service.
- Ensure employee 401(k) elections, contribution changes, and loan transactions are accurately reflected in the payroll system.
- Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives.
- Conduct monthly carrier billing reconciliations and resolve discrepancies with carriers, payroll, and vendors.
- Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems.
- Track and resolve retroactive changes, refunds, and adjustments in a timely manner.
- Assist with routine 401(k)-related reporting and data reconciliation as needed.
- Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors.
- Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance.
- Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave.
- Process and support benefit enrollment changes related to leaves of absence, including status changes, and return-from-leave events.
- Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity.
- Partner with vendors and internal teams to ensure benefits are aligned with approved leave statuses and timelines.
- Support the facilitation of employee wellness challenges, campaigns, and activities, partnering with vendors and internal stakeholders as needed.
- Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees.
- Issue recognition awards and incentives for wellness initiatives.
- Participate in the Wellness Committee by providing insights and assisting with program implementation and success.
- Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans.
- Assist with audits, reporting, and required notices and filings.
- Ensure confidentiality and proper handling of sensitive employee information at all times.
- Perform other duties as assigned.
What We're Looking For
- Highly detail-oriented
- Customer-service driven
- Comfortable managing recurring operational processes such as monthly carrier reconciliations, new hire enrollments, and employee issue resolution
- Discretion in handling sensitive information
- Strong follow-through
- Confidence working directly with employees, vendors, and payroll partners
Technical Stack
- HRIS
- Benefits platforms
- Payroll system
Benefits & Compensation
- Hands-on administration of health, welfare, and retirement benefit programs
- Frontline employee support for benefits
- Support for wellness program activities including challenges, campaigns, and incentives
- Participation in the Wellness Committee
- Annual bonus (based on experience)
Jacuzzi Group is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage all qualified individuals to apply.
