M&T Bank is hiring a Banking Services Operations Associate III for our Retail Servicing Customer Support team. You will be responsible for researching and responding to customer correspondence, completing outbound calls to explain resolutions, and providing general support for customer requests while ensuring all activities are compliant with banking regulations.

What You'll Do

Research and respond to customer inquiries, including mail and email.
Review documentation and records to gather necessary information; seek assistance for more complex issues.
Process deposits for online opened accounts received by mail in a timely and accurate manner; create and maintain deposit account opening monetary logs for audit and compliance purposes.
Interact with other areas of the Bank to obtain needed information for customer requests.
Complete activities in a manner compliant with applicable laws and regulations, such as RESPA and FDCPA.
Develop proficiency in the use of multiple pertinent systems and knowledge of Mortgage and Consumer Lending business and product lines.
Review and draft related procedures as requested.
Draft communications to customers.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls.
Promote an environment that supports belonging and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of audit points.
Complete other related duties as assigned.

What We're Looking For

High School diploma or equivalent (GED)
Minimum of 2 years relevant work experience
Proficiency with personal computers as well as pertinent spreadsheet and word processing software
Demonstrated verbal and written communication skills
Demonstrated problem-solving skills