This position supports customer service functions by managing key administrative processes including invoicing, parts ordering, and shipment logistics. The analyst ensures order timelines meet priority requirements and maintains alignment across departments through effective communication and coordination.
Key Responsibilities
- Process and track customer service invoices and contract billing accurately
- Manage incoming parts orders and monitor order status updates
- Align order scheduling with priority levels and adjust as needed
- Coordinate shipping activities with local warehouse or supply centers
- Resolve invoice processing errors within the Boomi system
- Enforce standard operating procedures across internal teams
- Apply the priority matrix to maintain SLA compliance
- Facilitate live transfers for urgent technical support requests
- Process onboarding documentation for new vendors and suppliers
- Track orderbook data and communicate changes to stakeholders
- Issue maintenance kits and manage return shipments to supply centers
- Handle receipt and documentation of customer systems
Qualifications and Skills
- Bachelor’s degree in Business Administration or a related field
- Minimum of two years in a similar administrative or operational support role
- Strong organizational and analytical skills with attention to detail
- Fluency in both English and Spanish
- Proficiency in MS Office, particularly intermediate-level Excel
- Experience using ERP, CRM, and business intelligence tools
- Familiarity with Windows-based systems and company management platforms
- Ability to work independently while collaborating across functions
Work Environment
This is an onsite role located in San Pedro Garza Garcia, Nuevo León, Mexico. The analyst must be capable of making timely decisions under pressure, communicating clearly during high-stress situations, and driving continuous improvement initiatives. Success requires close coordination with customers, support teams, and supply chain partners to deliver accurate, high-quality information efficiently.
