What You'll Do
Manage end-to-end administrative support for customer service activities, ensuring accurate and timely processing of customer interventions and service contracts. Handle incoming parts orders, verify priority alignment, and track delivery timelines to meet service level expectations.
Coordinate with local warehouses and supply centers to organize shipments and returns, including the return of customer equipment to designated supply hubs. Monitor order status reports and proactively inform customers of changes or updates. Resolve invoice discrepancies arising from system errors, particularly in Boomi, and ensure clean billing cycles.
Support emergency response workflows by facilitating direct connections between customers and technical teams when urgent issues arise. Maintain compliance with internal procedures and enforce standard operating protocols across relevant departments. Assist in onboarding new suppliers by completing required documentation and ensuring data accuracy in enterprise systems.
Requirements
Hold a bachelor’s degree in Business Administration or a related field, with at least two years of experience in an administrative or customer support function. Demonstrate strong analytical thinking and the ability to organize complex workflows independently.
Be fluent in both English and Spanish, with solid proficiency in Microsoft Office, particularly intermediate-level Excel. Must be comfortable navigating ERP and CRM platforms, as well as business intelligence tools used for reporting and tracking.
Exhibit sound judgment when making decisions under tight timelines and incomplete information. Show initiative in identifying process improvements and delivering accurate, timely data to customers, support teams, and supply chain partners.
Technical Stack
- Windows
- MSOffice (Intermediate Excel)
- ERP Systems
- CRM Systems
- Boomi
- BI Tools
