20four7VA is hiring a Bilingual Virtual Front Desk Assistant (English/Spanish) to support a mental health practice. In this essential remote role, you will ensure smooth client interactions, manage scheduling, and handle patient information with a focus on privacy and efficiency.
What You'll Do
- Answer incoming phone calls and provide courteous, professional assistance to clients in both English and Spanish.
- Schedule and manage patient appointments.
- Collect and enter patient demographic and insurance information into the Electronic Health Records (EHR) system.
- Verify patient insurance eligibility and benefits.
- Conduct follow-up calls for claim status inquiries.
- Provide general front desk support virtually, ensuring smooth operations of the practice.
- Maintain confidentiality and adhere to HIPAA guidelines at all times.
What We're Looking For
- Fluent in English and Spanish (oral and written) – this is a non-negotiable requirement.
- Reliable computer, internet connection, and quiet workspace.
- Must complete HIPAA training upon hire.
Nice to Have
- Prior experience in a healthcare, medical office, or telehealth support role.
- Knowledge of insurance verification and claims processes.
- Strong organizational and communication skills.
- Comfortable using EHR systems (training provided).
- Ability to use phone system applications (e.g., GoToMeeting or similar).
Technical Stack
- Electronic Health Records (EHR) system
- Phone system applications (e.g., GoToMeeting)
Team & Environment
This role is for 1 Virtual Assistant. The reporting structure will be determined upon hire.
Benefits & Compensation
- Competitive rates
- Weekly payments
- Annual rate increase (based on performance)
- Paid time off
- Paid holidays
- Free training and upskilling
- Constant support and guidance from managers and mentors
- Clear schedules and guidelines
- A vibrant community always ready to support you
Work Mode
This is a fully remote (virtual) position open globally.
20four7VA is an equal opportunity employer.
