Synchrony is hiring an AVP, Digital Scrum Master

Synchrony is looking for an AVP, Digital Scrum Master to lead two Agile teams focused on delivering a seamless customer experience for the OnePay program. You will be responsible for guiding teams dedicated to API integrations and the resiliency, performance, and reliability of services.

What You'll Do

• Lead two Agile teams: one focused on resiliency, performance and reliability of services, and one supporting API integrations and configurations.
• Collaborate with digital product owners, technical leads, partners and other stakeholders to deliver a seamless and speedy customer experience.
• Generate progress reports indicating velocity, burn-down, and other key metrics.
• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team.
• Manage a diverse development team consisting of application architects, engineers, quality engineers, and third-party contractors.
• Coach Agile behavior and facilitate ceremonies including Daily Scrum, Backlog Refinement, Sprint Planning, Demos, Retrospectives, and release planning.
• Manage Sprints to keep order, process, delivery, and priorities accurate and on time.
• Keep the scrum team focused on concrete priorities while protecting them from outside disruptions; actively identify and remove waste and distractions.
• Work with Product Owners and QA to ensure testing and feedback is completed in a timely manner, meeting Sprint timelines.
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams.

What We're Looking For

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree a High School Diploma/GED and 6+ years of IT experience.
• Experience in developing and implementing information systems and project management.

Nice to Have

• Previous experience with API SDLC and RESTful API integration.
• Familiarity with system resiliency, reliability, microservice application development, and API gateway technology.
• Demonstrated ability to work with cross-functional teams, software developers in particular.
• Passion for Agile and experience helping teams become more Agile.
• Participated in management of projects and implementations with both large and small corporate organizations.
• Experience working in SAFe / Scaled Agile a plus.
• Experience with JIRA, Confluence and other Atlassian products; fluency in MS Office.
• Superior organization skills and adept at multi-tasking.
• Excellent written and verbal interpersonal and communication skills.
• An analytical approach to problem solving and trouble shooting.
• High level of initiative and can work well in a team environment.

Team & Environment

You will lead two Agile teams and manage a diverse development group consisting of application architects, application engineers, quality engineers, and third-party contractors.

Benefits & Compensation

• Salary range: $90,000 - $155,000 USD Annual.
• Inclusive culture where individual skills, experience, and voice are heard and valued.
• Building a future where we can all belong, connect, and turn ideals into action.
• More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs).

Work Mode

This role follows a hybrid work model.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.