About the Role
This role involves working directly with clients to resolve technical challenges, primarily focused on SQL and data systems. The individual will act as a bridge between customers and internal teams, ensuring technical requirements are met and solutions are implemented effectively.
Responsibilities
- Diagnose and resolve technical problems related to SQL and data platforms
- Act as a primary point of contact for customer technical inquiries
- Collaborate with engineering teams to escalate and resolve complex issues
- Guide clients through integration processes for data systems
- Document technical workflows and troubleshooting procedures
- Monitor customer health metrics and proactively address concerns
- Translate customer needs into technical requirements for product teams
- Support onboarding and training for new clients
- Assist in validating data accuracy and performance of queries
- Participate in post-implementation reviews and follow-ups
- Coordinate with support teams to ensure timely resolution
- Track and report on recurring technical issues
- Provide feedback to product development based on client usage
- Maintain up-to-date knowledge of SQL and data tools
- Assist in testing new features before release
- Ensure compliance with data handling standards
- Work with clients across different time zones as needed
- Prepare technical summaries for non-technical stakeholders
- Support data migration and transformation initiatives
- Respond to service interruption alerts and assist in resolution
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model
Team
Part of a customer-facing technical team supporting data and SQL solutions
Why This Role Matters
This position plays a key role in ensuring clients successfully adopt and use data solutions. By providing technical guidance and support, the individual helps improve customer satisfaction and product effectiveness.
What You’ll Gain
- Exposure to complex data systems and real-world SQL applications
- Opportunities to collaborate with engineering, product, and support teams
- Professional growth through hands-on technical and customer engagement
Not specified
