About the Role
Role details below.
Responsibilities
- Support internal and external audit requirements using monitoring data
- Extract, analyse, and present monitoring data for compliance reporting
- Maintain documentation and evidence required for operational audits
- Monitor infrastructure health and alerts using LogicMonitor
- Investigate alerts and perform initial troubleshooting for infrastructure issues
- Perform routine operational tasks including alert tuning, device onboarding, and datasource validation
- Ensure monitoring coverage across infrastructure, application, and network systems
- Support incident response in coordination with infrastructure, application, and network teams
- Ensure operational efficiency through monitoring system optimization
- Perform basic troubleshooting related to system performance, connectivity, and monitoring alerts
- Maintain operational runbooks and standard operating procedures
- Identify opportunities to improve monitoring coverage, reduce alert noise, and enhance operational efficiency
Additional Information
- Candidate will work closely with infrastructure, application, and network teams
